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Feroz ZaheerFZ
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Feroz Zaheer

@ferozzaheer

AI Change Communications Manager at Novartis, driving Gen AI knowledge management adoption across 60+ countries.

India
Message

At Novartis India Ltd., I lead change communications for Gen AI Knowledge Management solutions across 60+ countries. I create communication plans and deliverables, manage intranet and social channels, and measure adoption through KPIs.

At Deloitte Consulting, I developed internal and external communications across employee engagement, leadership, well-being, and brand channels. I also led a social media marketing program with a team of about 8–10 practitioners, and created a digital marketing strategy and content that increased engagement and conversions.

Earlier, I created and edited business and industry content for websites, magazines, and media publications, including interviewing CXOs and subject matter experts. At T-Works, I led communications channels and increased social media followers by 40% in about 30–40 days.

Experience

Work history, roles, and key accomplishments

NL
Current

AI Change Communications Manager

Novartis India Ltd.

Jan 2024 - Present (2 years 9 months)

Lead and deliver change management and communication strategies for global adoption of Gen AI Knowledge Management solutions across 60+ countries. Manage intranet and social media channels, define KPIs, and lead PR and external recognition efforts.

DC

Manager & Communications Lead

Deloitte Consulting

Oct 2020 - May 2023 (2 years 7 months)

Developed and maintained internal and external communication channels, including website content, emails, and newsletters. Led employee wellness programs and social media marketing, increasing engagement and conversions.

DC

Asst. Manager, Corporate Communications

Deloitte Consulting

Sep 2017 - Sep 2020 (3 years)

Developed and maintained internal and external communication channels, including website content, emails, and newsletters. Led employee wellness programs and social media marketing, increasing engagement and conversions.

DL

Senior Analyst/Analyst, Events Communications and Marketing

Deloitte Services India Pvt. Ltd

Nov 2009 - Mar 2016 (6 years 4 months)

Created marketing collaterals and brochures, working with design teams for client meetings and events. Led website content revamp on external and internal sites using SharePoint and ECM, and provided coaching and training to team members.

Education

Degrees, certifications, and relevant coursework

IE

ICBM School of Business Excellence

Master of Business Administration, Business Administration

Master of Business Administration degree from ICBM School of Business Excellence.

University of Hyderabad logoUH

University of Hyderabad

Post Graduate Diploma, Communicative English

Post Graduate Diploma in Communicative English from the University of Hyderabad.

University of Hyderabad logoUH

University of Hyderabad

Post Graduate Diploma, Planning & Project Management

PG Diploma in Planning & Project Management from the University of Hyderabad.

Osmania University logoOU

Osmania University

Bachelor of Computer Applications, Computer Applications

Bachelor of Computer Applications from Osmania University.

DU

Dr. B.R. Ambedkar University

Bachelor of Arts, Arts

Bachelor of Arts from Dr. B.R. Ambedkar University.

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