Open to opportunities

Fernando Whigham

@fernandowhigham

Message

Customer-focused IT support professional specializing in troubleshooting and technical help to keep systems running.

United States

Message

What I'm looking for

I’m looking for an entry-level Help Desk/IT Support role where I can troubleshoot tickets, communicate clear solutions, document findings, and grow through hands-on training in a fast-paced, customer-first environment.

I’m a customer-focused professional with experience troubleshooting and resolving issues, coordinating logistics, and supporting fast-paced operations. I’m known for diagnosing problems, communicating solutions clearly, and maintaining high satisfaction through accurate documentation and attention to detail.

My technical foundation includes diagnosing and troubleshooting electrical systems, interpreting technical diagrams and schematics, and implementing corrective solutions while minimizing downtime. I’m now seeking an entry-level Help Desk/IT Support path, leveraging my strong analytical thinking, quick learning, and commitment to continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

CDL Driver / Route Operations

Current

Domino's Pizza

Mar 2025 - Present (1 year 4 months)

Safely operate commercial vehicles while coordinating deliveries and logistics between multiple locations. Complete required documentation, resolve delivery/operational issues, and maintain customer satisfaction.

Vehicle Operation Route Planning Logistics Delivery Operations Safety Compliance Documentation Customer Service Troubleshooting Time Management

Electrician

Power Up Electrical Contractors

Dec 2017 - Sep 2018 (9 months)

Diagnosed and troubleshot electrical system issues in residential and commercial environments. Interpreted technical diagrams and schematics, tested equipment to identify faults, and installed/maintained electrical systems while adhering to safety and compliance standards.

Electrical Troubleshooting Diagnostics Electrical Test Equipment Electrical Systems Panels Wiring Safety Compliance Record keeping

Dockworker

FedEx Freight

May 2017 - Dec 2017 (7 months)

Managed freight movement and inventory using warehouse management processes while verifying shipment accuracy through documentation review. Resolved shipping discrepancies and assisted with customer delivery concerns, operating forklifts and pallet jacks safely.

Freight Processing Warehouse Management Inventory Management Documentation Review Pallet Jack Customer Service Support

Assistant Supervisor

Ray's Chicken

Mar 2015 - May 2017 (2 years 2 months)

Supervised daily operations in a fast-paced environment and resolved customer concerns to maintain service quality. Managed inventory, scheduling, and operational reporting, and trained employees on procedures, customer service expectations, and workplace policies.

Supervision Inventory Management Scheduling Operational Reporting Employee Training Process Improvement Communication

Customer Service Representative

Fredo's Management

May 2012 - May 2014 (2 years)

Provided customer support via phone, email, and in-person interactions, investigating and resolving customer issues to maintain satisfaction. Documented customer interactions, processed account updates, and performed data entry and research to troubleshoot service-related concerns.

Customer Support Troubleshooting Data Entry Documentation Account Updates Communication Active Listening