Fernando Rubin

Managed incident management via email and calls, tracked preventive maintenance visits for 300+ contracted customers in Spain and Portugal, evaluated and submitted quotes for repairs and spare parts, and provided weekly reporting on process improvements.

Provided scriptwriting and show notes for more than 50 episodes in collaboration with the Studiopod team in San Francisco.

Gained diverse experience in UX design, copywriting, and project management at a digital agency, boosting campaigns for brands such as Mondelez and other consumer goods corporations. Maintained direct link with clients to ensure project brief requirements were understood and followed.

Handled multiple tasks in real time while maintaining clear and empathetic communication with clients.

Studied Communication and Digital Media at Tecnologico de Monterrey from 2016 to 2021.