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Fernando Nieto

@fernandonieto

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Experienced Operations Leader

Honduras

Message

What I'm looking for

I am looking for a role that challenges me and allows for professional growth, ideally in a dynamic environment focused on humanitarian efforts.

Experienced operations and logistics professional with a strong background in humanitarian assistance, migration management, and aviation operations. With over a decade of experience in team management I have developed a unique skill set that allows me to efficiently coordinate large-scale movements and manage complex logistics. Adept at stakeholder engagement, risk management, and crisis response, streamlining operations in high-pressure environments. Able to lead cross-functional teams, enhance operational efficiency, and drive strategic initiatives.

Experience

Work history, roles, and key accomplishments

Movement Operations Associate

United Nations International Organization for Migration

Aug 2024 - Feb 2025 (6 months)

Supervised operational logistics for refugees and migrants, managing exit permits and travel documents. Created SOPs and oversaw pre-departure counseling to ensure compliance with host country regulations.

Logistics Exit Permits Pre Departure Counseling Compliance Management

Movement Operations Officer

United Nations International Organization for Migration

Aug 2023 - Jan 2024 (5 months)

Supervised teams of up to 50 staff across Data Processing, Field Support, and Movements operations. Oversaw travel logistics and ensured compliance with international migration policies. Created SOPs and led risk assessment strategies to enhance operational effectiveness.

Team Management Logistics Coordination Migration Policies SOP Development Risk Assessment Data Integrity Stakeholder Engagement Crisis Response

Operations Supervisor, Manager and Senior Manager

Intouch CX

May 2017 - Jul 2022 (5 years 2 months)

Oversaw teams of up to 150 members, ensuring compliance with policies and service-level agreements. Managed client relationships and implemented efficiency strategies to enhance customer experience.

Team Leadership Client Management Compliance Policies Customer Experience Onboarding

Movement Operations Assistant

United Nations International Organization for Migration

Jul 2016 - Apr 2017 (9 months)

Scheduled and booked travel for individuals, ensuring compliance with IOM guidelines. Handled exit permissions and conducted pre-departure counseling while maintaining confidentiality.

Travel Coordination Compliance Management Pre Departure Counseling Data Management Confidentiality

Operations Performance Leader

Delta Air Lines

Nov 2009 - Jul 2016 (6 years 8 months)

Led a team of 15 in daily airport operations, ensuring adherence to standards. Managed flight operations and achieved KPI targets, recognized as Employee of the Year in 2014.

Team Leadership Customer Satisfaction KPIs