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Isaac Cuadra

@isaaccuadra

Administrative Assistant II in the BPO industry coordinating cross-functional projects and streamlining operational and financial reporting.

Nicaragua

Message

As an Administrative Assistant II, I streamlined operational and financial reporting and ensured compliance with corporate audit standards across project phases. I also monitored dataset integrity and compliance metrics through internal audits.

I coordinated project efforts across HR, Real Estate, and Workforce Management, and designed employee engagement initiatives in the BPO environment. My experience includes Workday and Coupa coordination, reporting, and administrative support.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant II

Current

Personal Experience

Jan 2018 - Present (8 years 10 months)

Streamlined delivery of critical operational and financial reporting, ensuring 100% compliance with corporate audit standards. Coordinated cross-functional project efforts among HR, Real Estate, and Workforce Management to meet program deadlines.

Process Optimization Stakeholder Collaboration Data Integrity Workday Audit Compliance

Reporting

Customer Service Representative

Personal Experience

Jan 2017 - Dec 2018 (1 year 11 months)

Handled high volume of customer interactions, maintaining top-tier quality scores and resolving complex issues through effective communication. Developed advanced problem-solving skills to address objections and provide tailored solutions.

Customer Service Conflict Resolution CRM Ticketing Systems Communication Skills