Open to opportunities

Fernanda Moreno

@fernandamoreno

Message

Dedicated trainer and server with strong problem-solving skills.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated professional with extensive experience in the service industry, particularly in training and customer service roles. My journey began in the call center environment, where I honed my skills in managing high-volume calls and addressing customer inquiries in both English and Spanish. This experience laid the foundation for my later roles in the restaurant industry, where I excelled as a trainer and server.

At SRG Villa Hermosa, I took pride in building a collaborative team environment, training new hires, and ensuring they developed the skills necessary to thrive in a fast-paced setting. My ability to multitask effectively allowed me to manage multiple tables while maintaining high service quality. I believe in providing constructive feedback and fostering open communication among team members, which I consider essential for delivering exceptional customer experiences.

As I continue my education in Psychology and Religion, I am eager to leverage my interpersonal skills and organizational abilities in a role that values teamwork and effective communication. I am passionate about creating positive interactions and contributing to a supportive workplace culture.

Experience

Work history, roles, and key accomplishments

Trainer/Server

SRG Villa Hermosa

Jul 2021 - Jun 2025 (3 years 11 months)

Participated in building a collaborative team as I trained new hires to serve, buss, expo, and encouraged them to utilize, build upon, and hone in new skills while working in a fast paced environment. Demonstrated strong multitasking skills by managing 7 tables simultaneously without compromising service quality.

Multitasking Customer Service Team Collaboration Conflict Resolution

Server

Famous Dave's

May 2019 - May 2020 (1 year)

Performed opening and closing duties as a server, ensuring the dining area was prepared for seamless service transitions and cultivated warm relationships with regular customers. Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Opening Closing Procedures Customer Relationship Management Multitasking Team Collaboration Restaurant Operations

Billing, Fraud, Escalations

iQor

Aug 2016 - Jul 2018 (1 year 11 months)

Handled high volume calls by effectively managing time all while maintaining a professional and positive demeanor when interacting with English and Spanish speaking customers as I assisted them with billing and technical questions by utilizing internal database resources and software tools. Queried account of Spanish and English customers to determine fraud and collaborated with other departments

Billing Technical Support Fraud Detection Database Management

Customer Service

Customer Contact Channels

Feb 2013 - Feb 2015 (2 years)

Navigated personal clients accounts assisting with mobile technical, billing questions and plan upgrades in a timely manner. Processed orders and issues tickets for missing equipment escalating issues.

Account Management Billing Order Processing