Fernanda Mancini
@fernandamancini
Diseño formación comercial y estrategias de comunicación que mejoran ventas, calidad y rendimiento de equipos.
SpainWhat I'm looking for
En papernest diseño, coordino e implemento programas de formación comercial inicial y continua, con foco en técnicas de venta, blended learning, roleplaying y Salesforce CRM. También sigo KPIs de calidad, productividad y conversión para impulsar planes de acción y resultados.
He formado equipos de ventas, auditoría y recobro en papernest, Acción de Recupero Ibérica y Natura Cosméticos. Me mueve desarrollar talento, crear estrategias de comunicación y acompañar a los equipos con una mirada cercana, organizada y orientada al desempeño.
Experience
Work history, roles, and key accomplishments
Designed, coordinated, and implemented training programs for sales staff, focusing on sales techniques and innovative pedagogical strategies. Monitored performance through KPIs and supported candidate selection.
Audited commercial calls and monitored processes, proposing optimizations. Handled supplier claims and campaign requests.
Advised, sold, and followed up on energy and telecom contracts tailored to each client's needs. Developed negotiation skills and performed cross-selling.
Coordinadora
Acción de Recupero Ibérica SL
Jan 2017 - Jan 2021 (4 years)
Trained debt collection agents and coordinated campaigns. Developed strategies for call control.
Coordinadora
Natura Cosméticos
Jan 2011 - Jan 2013 (2 years)
Trained and coached consultants in sales. Created campaigns and communication strategies, and developed catalog and magazine content for multiple countries.
Education
Degrees, certifications, and relevant coursework
Universidad de Buenos Aires
Licenciatura, Ciencias de la Comunicación
Studied Ciencias de la Comunicación with orientation in public opinion and advertising.
Escuela de Astrología CASA XI
Formación, Astrología Humanista
2019 - 2022
Completed training in Humanistic Astrology from 2019 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Job categories
Skills
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