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Felix User

@felixuser10

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Sales support specialist at MFJ Media coordinating onboarding and service delivery for seven clients.

South Africa

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What I'm looking for

I'm seeking a long-term remote role in sales support, customer operations, or client services.

At MFJ Media, I coordinate client communication, account requirements, and service delivery across a portfolio of seven clients. I manage onboarding, follow-ups, and task tracking, while maintaining digital records and workflow templates.

At Reconnaissance Inc, I supported client-facing operations as the business expanded into SaaS-related activities. I coordinated client communication and project requirements, maintained tracking systems, and helped organise repeatable onboarding and service delivery processes.

Experience

Work history, roles, and key accomplishments

Current

Client Operations & Business Systems Specialist

Current

MFJ Media

Jun 2024 - Present (2 years 4 months)

Coordinate client communications, account requirements, and service delivery for a portfolio of seven clients. Manage onboarding, follow-ups, task tracking, and digital records to support consistent service delivery.

Client Communication Account Coordination Client Onboarding Task Tracking Digital Record Keeping Workflow Coordination AI Tools Documentation Administrative Support

Client Services & Business Operations Coordinator

Reconnaissance Inc

Feb 2022 - Jun 2024 (2 years 4 months)

Supported client-facing operations in a digital services business, coordinating communication, project requirements, and service delivery. Managed follow-ups, account information, and digital tracking systems to maintain organized workflows.

Client Communication Project Coordination Follow up Management Digital Tracking Documentation Process Organization Administrative Support

Education

Degrees, certifications, and relevant coursework

Hillcrest High School

Senior Certificate (Matric), General Studies

Completed Umalusi-accredited national secondary curriculum requirements with focused matriculation coursework in English, Mathematical Literacy, Geography, and History.