Felix Musaidizi
@felixmusaidizi
Remote IT Field Support Specialist providing Level 2 and 3 support, troubleshooting software and configuring computer stations and printers.
CanadaWhat I'm looking for
As a freelance I.T specialist, I remotely troubleshoot software configurations, install and move computer stations and printers, and provide technical support for conference rooms.
At Allstate Canada ACG, I provided remote I.T support to users in Canada, the USA, and India. I also dispatched and maintained equipment and supported desktops, laptops, printers, and scanners.
At Good Food Market, I supported a new facility and cloud stores, imaging and maintaining equipment across new and existing sites. I also participated in developing I.T projects.
Across roles supporting Via Rail, Pepsico, CN, and Air Canada, I provided deskside and field support, resolved network and VPN issues, and prepared computers for employees. My earlier experience includes technical support, customer service, and fraud analysis; I hold an Honors Specialist Degree in Computers Science & French from the University of Toronto.
Experience
Work history, roles, and key accomplishments
Freelance I.T Specialist
Self Employed
Jan 2024 - Present (2 years 8 months)
Provided remote troubleshooting of software configurations, installed and moved computer stations and printers, and supported conference room technology.
I.T User Support Officer
Allstate Canada ACG
Jan 2022 - Dec 2024 (2 years 11 months)
Provided remote I.T support for users in Canada, USA, and India, including dispatching, installing, and maintaining equipment, imaging devices, and troubleshooting software.
I.T Technical Officer
Good Food Market
Oct 2020 - Dec 2021 (1 year 2 months)
Provided I.T support for a new facility and cloud stores, installed and maintained equipment, imaged devices, and participated in I.T project development.
I.T Deskside Support Engineer
Fujitsu/Via Rail
Feb 2020 - Oct 2020 (8 months)
Provided level 2 and 3 I.T support for desktops and laptops, resolved LAN and VPN issues, imaged computers, and supported VIP users in conference rooms.
I.T Field Support Specialist
HCL/Pepsico
Jul 2019 - Jan 2020 (6 months)
Provided level 2.5 technical solutions, maintained and imaged computers, performed break-and-fix for PCs and printers, and supported VIP users.
I.T Deskside Support Engineer
Modis/Via Rail
Nov 2018 - Jun 2019 (7 months)
Provided level 2 and 3 I.T support, resolved LAN and VPN issues, imaged computers, and supported VIP users in conference rooms.
I.T Field Support Specialist
COMPUCOM/CN
Sep 2017 - Oct 2018 (1 year 1 month)
Provided technical and troubleshooting assistance, staged and imaged PCs for deployment, tested and repaired equipment, and installed office devices.
I.T Deskside Specialist
IBM/Air Canada
Feb 2016 - Aug 2017 (1 year 6 months)
Provided technical and troubleshooting assistance to international clients, remotely supported staff globally, and imaged and configured computers and kiosks.
I.T Help Desk
Mosaic
Jan 2014 - Dec 2016 (2 years 11 months)
Provided technical and troubleshooting assistance to staff in Canada and USA, reset VPN and web access, and troubleshot handheld devices, tablets, laptops, and desktops.
Technical Support Agent
Shaw Direct
Oct 2006 - Nov 2013 (7 years 1 month)
Provided online technical and troubleshooting service for satellite users, solved malfunctions, dispatched technicians, and promoted products.
Technical Support Agent
Frisco Bay ATM
Jan 2004 - Aug 2006 (2 years 7 months)
Monitored ATM machines for remote diagnosis, analyzed and troubleshot malfunctions, dispatched technicians, and formatted ATMs before installation.
Retention Officer
American Bankers Insurance
Dec 2000 - Jan 2004 (3 years 1 month)
Handled credit card insurance issues, implemented marketing strategies, and supervised evening and weekend staff.
Technical Support
Scotia Bank Visa, Merchant Help Desk
Mar 1999 - Nov 2000 (1 year 8 months)
Provided online troubleshooting for interact machines, solved terminal malfunctions, and programmed point-of-sale terminals.
Fraud Detection Analyst
Scotia Bank Visa Security & Investigation
Sep 1996 - Feb 1999 (2 years 5 months)
Analyzed and monitored reports for fraud, conducted investigations, and handled authorization calls for suspicious financial criminals.
Education
Degrees, certifications, and relevant coursework
University of Toronto
Honors Specialist Degree, Computer Science and French
Activities and societies: Active member of charitable organizations: fundraising & sponsorship; enjoys making music and playing sports.
Completed an Honors Specialist Degree in Computer Science and French, with elective courses in Management and Translation.
Canadian Bankers Association
Credit Card Fraud Seminar, Fraud Prevention
Completed a seminar on Credit Card Fraud.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Felix?
You can contact Felix and 90k+ other talented remote workers on Himalayas.
Message FelixGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
