Felipe Defendi

My name is Felipe Defendi Prado, and I am an aspiring software engineer with a strong focus on artificial intelligence training, data annotation, and quality assurance. With a background in technical support and customer service, I have honed my skills in software development and data management, making me well-equipped to contribute to innovative projects. I am currently pursuing my Bachelor's in Software Engineering, with an expected graduation in December 2024, where my thesis explores the impact of gamification on usability and user experience.

During my professional journey, I have gained valuable experience as a Technical Support, QA, and Onboarding Specialist at Inovaclick Software, where I provided humanized support for mobile applications and ERP systems. My role involved conducting thorough testing and validation of software versions, ensuring quality and compliance. Additionally, I led onboarding processes that facilitated seamless client adoption of solutions. I have also contributed to various projects, including developing an app that connects domestic service providers with clients, showcasing my ability to integrate design and technical skills effectively.