Carlos Frederico Telles de Menezes

Testing of functionalities, performance, and usability, with continuous identification of improvements.

Preparation of queries for data extraction from Azure Application Insights, data processing, and sorting for the creation of specific reports in Power BI.

Operations team coordinator, responsible for handling and adjusting the resources of the navigation tool on platforms. Daily organizing and directing tasks, guiding team members. Seeking improvements for the team's internal processes and suggestions for improvements in the project's work.

Interface development for specific screens of a water consumption account creation system. Language used: Angular.

Database monitoring, customer service, and execution of specific demands, monitoring and participation in improvements of internal clients' databases. Review and processing of data in various tables. Management of database resources, maintenance of database access. Restoration of services and problem identification.

Support for Windows applications and specific applications to meet project demands. Assembly, maintenance, and replacement of peripherals for project employees. Handling of equipment and optimization of operating systems for better use by users. Interaction with client employee teams for solutions and improvements in internal processes.

Customer service for client companies via phone, chat, and email, resolving questions regarding software use and problem-solving.
Opening and managing support tickets for follow-up.
Handling and querying SQL databases.
Executing client company integrations and direct contact with all project leaders. Email support for candidates applying to company job openings.
Suggestions for improvement

First and second level support for the entire Petrobras network (employees and contractors).
Troubleshooting software (and hardware) through remote access and phone.
Opening first-level tickets.
Solution for problems in third-party programs and Petrobras network programs. Consulting and adding solutions to the internal knowledge base.
Bilingual support when requested (first level). Partici

Delivered first- and second-level support for the Petrobras network by troubleshooting software and hardware via remote access and phone and maintaining solutions in the internal knowledge base.

Preparation of spreadsheets for work control and planning. Management of emails for communication with the office. Opening of requests via internal system and communication with the branch in São Paulo for clarification of doubts (processes and court orders).

Digitization of documents and image processing for insertion into the internal network. Processing, recovery, and enhancement of document images, in cases of necessity.

Management of the contracts of companies providing Coffee and Snack services for the Bank. Preparation of letters, amendments, and organization of documents. Preparation of spreadsheets for controls and various calculations. Solving doubts and resolving problems with equipment and programs, when requested.

Assistance to students regarding the resolution of exercises from the course modules and homework, also from the course material. Clarification of doubts and technical teaching when necessary. Maintenance of computers (software - configuration and hardware cleaning and maintenance). Monitoring of student attendance.

Ongoing studies of ancient cultures, philosophies and histories to further deepen my understanding of humanity and my personal self development. Includes weekly classes, lectures, workshops, offsite programs, and volunteer work.