Fazeel Faizal

Supervised daily operations, managed Accounts Receivable processes, and coordinated credentialing for Medicare, Medicaid, and commercial insurance. Led denial management and prepared weekly and monthly collection reports.

Developed marketing strategies, documented project details, initiated weekly meetings, handled administration, managed teams, and pitched services to customers.

Managed three teams, ensured daily completion of work, handled US-based client reporting, coordinated RFA approvals with adjusters, and conducted training via Zoom.

Managed a medical billing team for US healthcare clients, created billing files, assigned work, coached team members, and developed process protocols and DRP.

Worked with a primary care physician, created medical notes, ordered lab work and imaging via EHR, trained new scribes, and audited notes.

Resolved quality tickets from Singapore managers, handled calls from higher management, conducted classroom training, and acted as team leader when needed.

Worked as a call center agent for Dialog Television, handled calls in three languages, and provided chat support to resolve customer complaints.

Currently pursuing a BA in Global Business Management.

Completed a Professional Diploma in Computer Aided Design.

Completed a Diploma in Network Engineering.

Completed a Diploma in Computer Hardware Engineering with Networking.

Completed a Certificate in Construction Technology.