Favour Uzoma
@favouruzoma
Client-focused hospitality professional specializing in front desk and spa management.
NigeriaWhat I'm looking for
I am an accomplished, client-focused hospitality professional with extensive experience in high-volume customer service, front desk operations, and spa management. I have a proven track record of delivering personalized service, resolving inquiries efficiently, and maintaining accurate client records while supervising teams and daily operations.
My background includes roles as a receptionist, front desk specialist, and spa therapist/manager where I built strong client relationships, promoted services, managed inventory, and coordinated across departments to ensure operational excellence. I am organized, communicative, and committed to fostering customer satisfaction and loyalty, and I am willing to relocate for the right opportunity.
Experience
Work history, roles, and key accomplishments
Spa Therapist & Manager
Maolly Beauty Spa
Jan 2024 - Feb 2025 (1 year 1 month)
Supervised spa operations and staff while delivering high-quality, personalized client services, managed inventory, and promoted services to enhance client satisfaction.
Front Desk Receptionist
Waldorf Hotel
Mar 2023 - Nov 2023 (8 months)
Welcomed and assisted guests, managed reservations and check-ins/check-outs efficiently, and performed administrative tasks to ensure seamless service coordination across departments.
Receptionist / CSR
Elixor World Company
Jan 2018 - Jul 2019 (1 year 6 months)
Managed high volumes of customer interactions as first point of contact, resolved complaints professionally, and maintained accurate client databases to support follow-up and relationship management.
Education
Degrees, certifications, and relevant coursework
NUNnamdi Azikiwe University
Bachelor of Arts, Music
2019 - 2023
Completed a Bachelor of Arts in Music at Nnamdi Azikiwe University from September 2019 to December 2023.
UUUniversity of Uyo
Diploma, Communication and Media Studies
2015 - 2017
Completed a Diploma in Communication and Media Studies at the University of Uyo from August 2015 to July 2017.
Availability
Location
NigeriaAuthorized to work in
Job categories
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