Open to opportunities

Favour Osagiede

@favourosagiede

Customer Support Specialist improving satisfaction through fast problem resolution, CRM accuracy, and calm de-escalation.

Nigeria

Message

What I'm looking for

I’m looking for a customer support role where I can resolve issues quickly across chat, email, and phone, keep CRM records accurate, and collaborate remotely to improve customer satisfaction and retention.

I’m a Customer Support Specialist with “two years of experience” delivering exceptional service across multiple channels. I “track record of efficient problem resolution” and customer relationship management while maintaining high satisfaction ratings.

I manage “chat, email and phone” inquiries using “Zendesk” and “HubSpot,” responding to “40-50 customer inquiries daily” and keeping records accurate. I’ve achieved a “98% customer satisfaction rating” by resolving issues promptly and communicating properly.

I also drive retention and workflow improvements—improving customer retention and repeat purchases by “30%,” reducing average response time by “20%,” and relaying recurring pain points to internal teams via “Slack.” I’m a strong communicator focused on rapport and de-escalation.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Elysian Technologies

Mar 2024 - May 2026 (2 years 2 months)

Resolved and documented customer queries across chat and email using Zendesk, handling 40–50 inquiries daily via phone, email, and live chat. Maintained a 95% customer satisfaction rating by meeting under-2-hour response targets and improving workflows by relaying recurring pain points to internal teams.

Zendesk Customer Relationship Management Live Chat Support Customer Documentation Troubleshooting Time Management