Favour IbomaFI
Open to opportunities

Favour Iboma

@favouriboma

Organized Administrative Virtual Assistant specializing in customer support.

Nigeria

What I'm looking for

I am looking for a role that values organization and efficiency, with opportunities for growth.

I am a highly organized Administrative Virtual Assistant with a passion for streamlining business operations and enhancing productivity. My expertise lies in scheduling, data management, and document preparation, ensuring that I provide seamless administrative support with precision and efficiency. I thrive in dynamic environments, where my strong organizational abilities and multitasking skills help businesses optimize workflows and achieve operational success.

Throughout my career, I have successfully managed various administrative tasks, including calendar management, research support, and customer service. My role at TheeFavoured Brand has allowed me to serve as the primary point of contact for stakeholders, where I handle inquiries and correspondence with professionalism. I take pride in my ability to implement systems that enhance team productivity and reduce retrieval times for documents, ultimately contributing to the overall success of the organization.

With a background in customer support and virtual assistance, I have developed a keen understanding of client needs and the importance of maintaining high satisfaction levels. I am committed to delivering exceptional service, as evidenced by my track record of resolving inquiries promptly and effectively. I am eager to bring my skills and experience to a new role where I can continue to support businesses in achieving their goals.

Experience

Work history, roles, and key accomplishments

TB
Current

Administrative Assistant

TheeFavoured Brand

May 2023 - Present (2 years)

Provided high-level administrative support, managing schedules, travel arrangements, and correspondence to optimize daily operations. Streamlined document management by organizing filing systems, reducing retrieval time by 30%, and coordinated logistics for meetings and events.

HS

Customer Support Specialist

HUB30 Coworking Space

Jun 2022 - Nov 2022 (5 months)

Delivered exceptional customer support via email, live chat, and phone, resolving 95% of inquiries within 24 hours and maintaining a 4.8/5 average customer satisfaction rating. Utilized CRM tools like Zendesk, HubSpot, and Salesforce to track and prioritize customer tickets, reducing response time by 25%.

Education

Degrees, certifications, and relevant coursework

UP

University of Port-Harcourt

National Diploma, English & Literary Studies

Studied English and Literary Studies, focusing on language, literature, and critical analysis. Developed strong communication and analytical skills through coursework and research.

NN

National Open University of Nigeria

Bachelors, Mass Communication

Pursued a Bachelor's degree in Mass Communication, gaining expertise in media, communication theories, and public relations. Engaged in practical projects to enhance understanding of the communication landscape.

Tech stack

Software and tools used professionally

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