Favour Iboma
@favouriboma
Organized Administrative Virtual Assistant specializing in customer support.
What I'm looking for
I am a highly organized Administrative Virtual Assistant with a passion for streamlining business operations and enhancing productivity. My expertise lies in scheduling, data management, and document preparation, ensuring that I provide seamless administrative support with precision and efficiency. I thrive in dynamic environments, where my strong organizational abilities and multitasking skills help businesses optimize workflows and achieve operational success.
Throughout my career, I have successfully managed various administrative tasks, including calendar management, research support, and customer service. My role at TheeFavoured Brand has allowed me to serve as the primary point of contact for stakeholders, where I handle inquiries and correspondence with professionalism. I take pride in my ability to implement systems that enhance team productivity and reduce retrieval times for documents, ultimately contributing to the overall success of the organization.
With a background in customer support and virtual assistance, I have developed a keen understanding of client needs and the importance of maintaining high satisfaction levels. I am committed to delivering exceptional service, as evidenced by my track record of resolving inquiries promptly and effectively. I am eager to bring my skills and experience to a new role where I can continue to support businesses in achieving their goals.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
TheeFavoured Brand
May 2023 - Present (2 years)
Provided high-level administrative support, managing schedules, travel arrangements, and correspondence to optimize daily operations. Streamlined document management by organizing filing systems, reducing retrieval time by 30%, and coordinated logistics for meetings and events.
Virtual Assistant
Everbright Solutions Limited
Apr 2024 - Dec 2024 (8 months)
Provided comprehensive administrative and operational support to executives and teams, ensuring a seamless workflow and time management in a fast-paced remote environment. Managed email correspondence, calendar scheduling, and meeting coordination, optimizing productivity for key stakeholders.
Customer Support Specialist
HUB30 Coworking Space
Jun 2022 - Nov 2022 (5 months)
Delivered exceptional customer support via email, live chat, and phone, resolving 95% of inquiries within 24 hours and maintaining a 4.8/5 average customer satisfaction rating. Utilized CRM tools like Zendesk, HubSpot, and Salesforce to track and prioritize customer tickets, reducing response time by 25%.
Education
Degrees, certifications, and relevant coursework
University of Port-Harcourt
National Diploma, English & Literary Studies
Studied English and Literary Studies, focusing on language, literature, and critical analysis. Developed strong communication and analytical skills through coursework and research.
National Open University of Nigeria
Bachelors, Mass Communication
Pursued a Bachelor's degree in Mass Communication, gaining expertise in media, communication theories, and public relations. Engaged in practical projects to enhance understanding of the communication landscape.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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