Fatunsin Rebecca
@fatunsinrebecca
Customer service and administrative professional with 6+ years' banking experience.
What I'm looking for
I am a customer service and administrative professional with over six years of experience in banking and office administration, focused on delivering high-quality support in fast-paced environments. I am highly organized, detail-oriented, and reliable, with strong communication and multitasking skills.
In my recent role as Administrative Manager at Millennium Gems Ltd, I managed daily administrative operations, ensured compliance through contract and procedural reviews, coordinated travel arrangements, and maintained accurate records to support management. Previously, as a Customer Service Officer at United Bank for Africa, I resolved account issues, followed up on cases to completion, and collaborated with teams to improve service delivery.
I bring frontline sales and client-relations experience from roles at Sterling Bank and Main-street Bank MFB, and hold diplomas in Science Laboratory Technology and Health Care Assistance plus certifications in virtual assistance, CPR/AED/First Aid, phlebotomy, BLS, and blood borne pathogen safety. I prioritize confidentiality, integrity, and teamwork in every role I undertake.
Experience
Work history, roles, and key accomplishments
Administrative Manager
Millennium Gems Ltd
Jun 2024 - Present (1 year 8 months)
Manage daily administrative operations, review contracts and procedures for compliance, coordinate staff travel, and maintain accurate records to support management and ensure operational efficiency.
Customer Service Officer
United Bank for Africa
Dec 2019 - May 2024 (4 years 5 months)
Provided personalized customer service, resolved account-related issues, followed up on unresolved cases, and maintained accurate customer records to improve service delivery.
Direct Sales Executive
Sterling Bank Plc
Jun 2018 - Nov 2019 (1 year 5 months)
Conducted in-person client visits to promote banking products, prepared sales proposals and presentations, ensured policy compliance, and built positive client relationships.
Customer Service Officer
Mainstreet Bank MFB Ltd
Jan 2017 - May 2018 (1 year 4 months)
Delivered customer service in a fast-paced call center, handled complaints and transactions, determined appropriate resolutions, and maintained professionalism and accuracy.
Education
Degrees, certifications, and relevant coursework
Moshood Abiola Polytechnic
Diploma, Science Laboratory Technology
Diploma in Science Laboratory Technology from Moshood Abiola Polytechnic, focusing on practical laboratory skills and techniques.
CLI College, Lagos
Diploma, Health Care Assistant
Diploma in Health Care Assistant from CLI College, Lagos, covering foundational patient care and clinical support skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Fatunsin?
You can contact Fatunsin and 90k+ other talented remote workers on Himalayas.
Message FatunsinFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
