At Mnc Aero, I support more than 20 airlines, resolve functional and technical issues, and work directly with customers to reduce operational impact. During a critical recovery period, I took ownership of an escalated backlog and helped reduce it to 10% by January 2026 despite a new project cut-over.
I've progressed from Functional Support to Team Lead and Manager, training new hires, assigning and monitoring work, and improving team workflows. My Business Administration background in analytics and finance supports my approach to process improvement, KPI dashboards, customer analysis, and operational decision-making.
