imene saidi

At Infor, I provide technical and functional product support for enterprise clients, resolving system, data, and workflow inquiries. I investigate, reproduce, and diagnose software bugs alongside engineering and QA teams.

I analyze system logs and client usage metrics to recommend product updates and process enhancements, using SQL and Python to turn technical findings into actionable insights.

Previously at Orange Digital Center, I conducted market research and competitor analysis to support product and service improvements. At Assist Digital, I resolved customer technical issues, produced KPI reports, and performed quality assurance evaluations to improve workflows and team performance.

My background combines digital management, data analytics, customer operations, and cross-cultural facilitation. I work fluently in English, professionally in French, and natively in Arabic.