Angel Curaza

I've supported international customers with account, billing, payment, subscription, and service inquiries through chat, email, and telephone.

As a Customer Support Associate, I investigated billing and account discrepancies, processed invoices, refunds, credits, renewals, and cancellations, and maintained accurate customer, transaction, and case records. I escalated complex cases and coordinated with internal teams while managing high-volume workloads.

I've also reviewed user-generated content against policies, documented case decisions, and escalated high-risk activity. My healthcare and nursing assistant experience strengthened my care with sensitive information, documentation, and timely coordination with staff.