Open to opportunities

Fatima Garcia

@fatimagarcia

Message

Results-driven CRM Operations Specialist driving customer insights and campaign performance.

Philippines

Message

What I'm looking for

I seek roles leveraging CRM and campaign analytics, collaborative teams, and opportunities to optimize customer experience and processes.

I am a results-driven CRM Operations Specialist with hands-on experience extracting customer insights and supporting targeted campaigns using Clevertap, Aligrowth, Kevel, Netcore, ClickUp, Google Ad Manager, and M360. I have a strong track record of improving operational efficiency, collaborating across functions, and applying data-driven methods to enhance customer experience.

Previously I coordinated UGC and influencer partnerships to amplify brand presence and supervised high-stakes gaming operations where I reinforced regulatory compliance and team communication. I bring strong problem-solving, adaptability, and interpersonal skills paired with a BSBA in Entrepreneurship.

Experience

Work history, roles, and key accomplishments

Current

CRM Operations Specialist

Current

Asticom Technology – Mynt Globe Fintech Innovations, Inc.

Apr 2023 - Present (2 years 9 months)

Drives business growth by extracting and analyzing customer insights from CRM systems to support targeted campaigns and optimize processes, improving campaign effectiveness and operational efficiency.

CleverTap Aligrowth ClickUp Google Ad Manager Campaign Management Reporting

UGC Coordinator

Black Chili

Nov 2023 - Feb 2024 (3 months)

Managed partnerships with UGC creators and influencers to promote products on Instagram, driving content-driven engagement and campaign reach.

Influencer Management UGC Sourcing Content Strategy

Assistant Pit Supervisor

Tiger Resort, Leisure and Entertainment, Inc.

Oct 2016 - Feb 2023 (6 years 4 months)

Supervised gaming operations ensuring regulatory compliance and fairness, coordinated cross-department service delivery, and led daily team briefings to maintain service quality.

Regulatory Compliance Team Leadership Guest Service Communication

Education

Degrees, certifications, and relevant coursework

De La Salle University – Dasmariñas

Bachelor of Science in Business Administration, Entrepreneurship

Activities and societies: Member, Allied Business Student Society

Completed a Bachelor of Science in Business Administration with a focus on Entrepreneurship; graduated April 2016 and participated in the Allied Business Student Society.