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Fatima Alfa

@fatimaalfa

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Accomplished Project and Account Management Professional in Health Information Systems.

Nigeria

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What I'm looking for

I am seeking a role that fosters collaboration, innovation, and impactful health initiatives.

I am an accomplished Project and Account Management professional with over 6 years of experience in health logistics and information systems. My expertise lies in managing multi-million-dollar software customizations and service level agreements for Software as a Service (SaaS) products. I have successfully driven national health initiatives, including HIV, Malaria, Family Planning, and TB, through the Nigerian Health Logistics Management Information Systems (NHLMIS). My proven ability to deliver complex projects on time and within scope, while maintaining a focus on stakeholder satisfaction and operational excellence, sets me apart in the industry.

In my current role as a Software Account Manager at Field Technology Development Partners, I have secured major software customization projects worth $2 million and led the renewal of a $520,000 annual service-level agreement. I directed the digitization of Nigeria's health logistics and spearheaded the implementation of electronic proof of delivery systems, enhancing the last mile delivery of public health commodities. My collaborative efforts with international donors and stakeholders have significantly improved program usage and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Software Account Manager

Current

Field Technology Development Partners

May 2021 - Present (4 years 1 month)

Managed multi-million-dollar software customization projects and service-level agreements for health information systems. Expanded NHLMIS to support additional health programs, enhancing program usage significantly. Directed digitization efforts and collaborated with international partners to improve health logistics.

Project Management Stakeholder Engagement Proposal Development Quality Assurance SaaS Management Data Analysis Technical Leadership

Senior Supporting Officer

Field Technology Development Partners

Mar 2020 - May 2021 (1 year 2 months)

Provided technical support and quality assurance for health information systems. Collaborated with team members to resolve complex issues and supported product management through research and client request analysis.

Technical Support Quality Assurance Research Analysis User Training Documentation Problem Solving Team Collaboration Communication

Product Quality Coordinator

Field Technology Development Partners

May 2019 - Mar 2020 (10 months)

Coordinated quality assurance tasks and enhanced testing materials for health information systems. Provided user support and acted as a point of escalation for unresolved issues.

Quality Assurance User Support Testing Communication Documentation Stakeholder Engagement Team Collaboration

Health Program Associate

Field Technology Development Partners

Jan 2018 - May 2019 (1 year 4 months)

Supported health logistics and supply chain management projects, contributing to the success of immunization initiatives. Engaged with stakeholders to improve product understanding and manage project schedules.

Logistic Management Supply Chain Management Stakeholder Engagement Scheduling Data Collection Communication Team Collaboration Problem Solving Research

Education

Degrees, certifications, and relevant coursework

Brunel University

Master of Science, Business Systems Integration

2014 - 2015

Completed a Master of Science in Business Systems Integration, focusing on the integration of business processes and information systems to enhance operational efficiency.