Open to opportunities

Fatiema Adonis

@fatiemaadonis

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Dedicated early childhood practitioner with strong customer service skills.

Zimbabwe

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What I'm looking for

I am looking for a role that values hard work and offers growth opportunities.

I am a passionate early childhood practitioner with a strong commitment to fostering children's development and well-being. My experience spans various roles, including working as a floor assistant at Shoprite and a customer service associate at Capita, where I honed my communication and problem-solving skills. I thrive in dynamic environments and enjoy taking on new challenges.

During my internship at Groot Schuur Creche, I developed lesson plans and engaged with children to support their learning. My dedication to enhancing customer service and operational excellence drives me to contribute meaningfully to any organization I join. I am eager to leverage my skills in a role that values hard work and offers opportunities for growth.

Experience

Work history, roles, and key accomplishments

Casual Cashier

Macksons Ladysmith

Jun 2023 - Present (2 years 1 month)

Welcomed customers and provided a friendly atmosphere, assisting them in locating items. Managed cash transactions accurately using cash registers and processed payments and refunds.

Customer Service Cash Register Payment Processing

Customer Service Associate

Capita

Sep 2021 - Present (3 years 10 months)

Resolved customer queries and concerns effectively, providing accurate answers and support. Handled order placements, calculated charges, and processed payments and refunds.

Customer Service Query Resolution Order Management Payment Processing

Early Childhood Intern

GSH (Groot Schuur Creche)

Jan 2020 - Present (5 years 6 months)

Worked as an early childhood practitioner, teaching basic skills and attending to children's needs. Prepared lesson plans and daily activities to support children's development.

Early Childhood Education Lesson planning Childcare Child Development

Floor Assistant

Shoprite

Jan 2016 - Present (9 years 6 months)

Assisted customers with inquiries and provided product information, ensuring a positive shopping experience. Stocked shelves, priced goods accurately, and maintained organized displays.

Customer Service Product Stock Management Merchandising Pricing

Education

Degrees, certifications, and relevant coursework

Crystal Senior Secondary School

Grade 12, General Studies

Completed high school education with a focus on English, Afrikaans, Mathematics Literacy, Life Orientation, Tourism, History, and Business. Gained foundational knowledge across various subjects, preparing for further studies and professional development.

Northlink College

N4 Certificate, Early Childhood Development

Completed the N4 level in Early Childhood Development, focusing on foundational principles and practices in early childhood education. Acquired initial skills in child care and development.

Northlink College

N5 Certificate, Early Childhood Development

Completed the N5 level in Early Childhood Development, building upon N4 knowledge with more advanced concepts and practical applications. Developed further expertise in educational strategies for young children.

Northlink College

N6 Certificate, Early Childhood Development

Completed the N6 level in Early Childhood Development, gaining comprehensive knowledge and practical skills in early childhood education. Prepared for professional roles in child care and development through advanced studies.