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Farisya Alya

@farisyaalya

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Digitalization & automation support leader bridging IT operations, compliance rigor, and customer service excellence.

Malaysia

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What I'm looking for

I want to lead and grow a high-performing support team, leveraging technical expertise to drive operational efficiency and seamless service delivery. I’ll foster team development through structured SOPs and training, and contribute to continuous improvement across systems and support functions.

I’m a lead focused on turning operations into measurable outcomes—driving digitalization and automation while keeping service reliable, timely, and customer-ready. With a background spanning cybersecurity education and highly regulated finance environments, I bring a compliance-minded approach to execution.

At Infineon Technologies, I’m accountable for the OPC MAL digitalization and automation ideas pipeline and delivery to customers, including reliability, timeliness, volume, and cost. I analyze and consolidate OPC MAL reports for business improvement, coordinate with teams for digitalization changes, and serve as the main interface with BE OPC.

Previously, I led global 24/7 support operations as a Team Manager across APAC & EMEA, overseeing incident prioritization, SLA compliance, and on-call scheduling across multiple sites. I directed change management for user access and preventive maintenance coordination, improved productivity with structured SOPs, performance tracking, technical training, and process documentation, and handled performance reviews, goal setting, and team development.

Earlier in my career, I built strong risk and compliance discipline as a Regulatory Operations Team Leader and Independent Compliance Risk Management Analyst—delivering 99% efficiency and completeness in regulatory reporting and helping drive transaction screening initiatives aligned with UK, UN, EU, US, and OFAC processes. I’m energized by teams that value continuous improvement, clear operating standards, and practical training that keeps systems and people performing at their best.

Experience

Work history, roles, and key accomplishments

Current

OPC MAL Digitalization Lead

Current

Infineon Technologies Sdn Bhd

Mar 2026 - Present (3 months)

Lead OPC MAL digitalization and automation pipeline and execution, ensuring customer delivery of committed functionality, reliability, timeliness, volume, and cost. Manage team allocation, coaching, performance monitoring, and coordinate training with IT/FI/AI experts while serving as the main interface with BE OPC.

Digitalization Service Delivery Management Operational Reporting Team Leadership Cross Functional Stakeholder Management Training & Enablement

Global Support Team Manager

I-Xeon Technologies Sdn Bhd

Mar 2025 - Nov 2025 (8 months)

Managed APAC & EMEA 24/7 critical system and printer support across multiple sites, overseeing incident prioritization, SLA compliance, and on-call scheduling to ensure service continuity. Led global change management and improved team productivity through SOPs, performance tracking, technical training, and process documentation.

Incident Management SLA Change Management EFC Job Queue Monitoring SOP Development Technical Training

Regulatory Operations Team Leader

Standard Chartered Bank

Oct 2021 - Mar 2025 (3 years 5 months)

Performed regulatory reporting for trade transactions across multiple jurisdictions with 99% efficiency and completeness as both maker and checker. Led a transaction-screening initiative for sanctions and watch-list processing, analyzing SWIFT messages to minimize risk and maintaining zero mistakes on live transactions involving sanctioned parties.

Regulatory Reporting Sanctions Compliance SWIFT BIC Analysis Maker Checker QA On Call Investigations & Escalations

ICRM Compliance Risk Analyst

Citibank

Jun 2020 - Sep 2021 (1 year 3 months)

Minimized compliance risks related to consumers, business entities, and PEPs in India by conducting enhanced due diligence and analyzing customer behavioral patterns after transactions. Identified red flags, supported sanctions understanding for specific countries/parties, and escalated potential bribery, money laundering, and high-risk cases to compliance with careful QA.

Compliance Risk Management PEP Screening Sanctions Screening

Customer Service Executive

RHBBank

Mar 2020 - May 2020 (2 months)

Handled customer complaints in a call center by resolving issues and troubleshooting technical IT problems while maintaining daily call productivity. Raised incident tickets for fraud, scam, and BEC cases and supported customers with patience to deliver effective resolutions.

Call Center Operations Customer Support Technical Troubleshooting Banking & Loan Product Support

UAT Testing Intern

AmmetLife Takaful Berhad

Mar 2019 - Jun 2019 (3 months)

Worked in a UAT environment using AT500 and Jira, and supported testing for an insurance scenario maker-checker process. Contributed to the launch of a new iOS mobile application by creating test cases and following Agile methodologies.

UAT Testing Jira IOS Testing Test Case Development Maker Checker Testing Agile Methodologies

Intern - Branch Reporting

Telekom Malaysia

Mar 2016 - Jun 2016 (3 months)

Trained in organizational work life and supported operational tasks by updating reports for TM branches. Created multimedia video awards for major events and handled business-related assignments to support branch activities.

Business Reporting Office Administration event support Branch Operations Support