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Faria Nadeem

@farianadeem

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Customer service team lead at Dreamstays supporting guest communications and resolving complex property-related issues.

Pakistan

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What I'm looking for

I'm looking for a challenging environment that values customer satisfaction, where I can deliver exceptional support, contribute to a collaborative team, strengthen customer relationships, and help foster continuous improvement and customer care.

At Dreamstays, I handle customer service operations across property management platforms and respond to guest inquiries by phone, email, and chat. I manage booking updates, guest requests, complaints, and follow-ups.

As Team Lead, I support daily customer service operations and guest communications. I monitor response quality, help team members with complex issues and escalations, and review follow-ups to ensure concerns are resolved.

At Daraz.pk, I served on a two-month, project-based helpline role, addressing customer concerns and supporting positive customer relationships. As a junior graphic designer at M.A.M printers, I assisted with design projects and used Canva and Illustrator to create graphics and print media.

Experience

Work history, roles, and key accomplishments

Current

Team Lead

Current

Dreamstays

Lead and support the customer service team in managing daily operations and guest communications. Monitor team performance and assist with complex guest issues and escalations.

Team Leadership Customer Service Operations Management Performance Monitoring Escalation Handling Process Improvement

Customer Service Representative

Dreamstays

Handled customer service operations across multiple PMS platforms for property management services. Responded to guest inquiries via phone, email, and chat, resolved issues, and managed bookings and follow-ups.

Customer Service Communication Skills PMS Property Management Booking Management Guest Communication Problem Solving

Customer Service Representative

Daraz.pk

Served on the Daraz helpline for a 2-month project-based role. Addressed customer concerns, provided effective solutions, and maintained positive customer relationships.

Customer Service Communication Skills Problem Solving Relationship Management

Junior Graphic Designer

M.A.M Printers

Assisted in various design projects including banners, posters, and marketing material. Collaborated with the design team to understand client requirements and deliver creative solutions using Canva and Illustrator.

Graphic Design Canva Adobe Illustrator Collaboration Creativity