FARHAD MIAH

Driving and collecting clients to and from allocated destinations. Seating customers properly in a legal manner and handling customer communications and cash payments safely.

Provided customer service, handled food orders, and ensured timely compliance with delivery and takeaway orders. Contacted customers for dining reservations and processed payments accurately.

Picked and security-tagged clothing and accessories and sorted items for colleagues to pick and pack. Moved pallets across the warehouse to support security tagging and organised items into category order.

Filled lorry trailers in tidy order and dispatched items from lorry onto a conveyor belt. Moved pallets across the warehouse using a pump truck.

Checked vehicle conditions, topped up fuel when required, and loaded vehicles with parcel blocks in sequence. Logged into the delivery app for verification and delivered parcels in a sequenced order.

Conducted routine vehicle checks and delivered stock to customers with proper loading and delivery direction support. Called customers within the set period as driver's mate and verified deliveries using a handheld device.

Collected parcels, loaded them into the vehicle in sequence, and delivered to customers with strong customer service. Organised collection orders for returns and used the system to input parcel data.

Prepared vehicles for next customers by cleaning to company standards and adjusting tyre treads. Logged vehicle information on worksheets and maintained vehicle readiness for rentals.

Collected and delivered customer vehicles and prepared cars for sale. Handled customer payments and organised the EPOS system.

Performed daily vehicle checks and ensured items were secured for delivery. Provided customer service and input delivery confirmation data into a handheld device, including refuelling and washing the vehicle for the next colleague.

Processed parts orders and advised customers to meet delivery timescales. Sourced parts from other sources when items were not in stock.

Managed parcels while maintaining warehouse safety. Input parcels from the conveyor belt into the lorry and output parcels back onto the conveyor belt as required.

Restocked shelves, maintained exceptional cleanliness of the shop floor, and supported customer satisfaction by answering queries. Labelled items with prices as part of daily store operations.

Organised charitable items and helped customers with their needs in a retail charity environment. Handled payments for items bought by customers.

Grade: Merit

Completed a Pearson BTEC L3 National Extended Certificate in Applied Science, earning a Merit grade.

Grade: Distinction

Completed a Pearson BTEC L3 National Extended Certificate in Enterprise and Entrepreneurship, earning a Distinction grade.

Grade: Pass

Completed an OCR Level 3 Cambridge Technical Introductory Diploma in IT, earning a Pass grade.

Completed GCSE qualifications at Coundon Court School.