Isaiah Jones

Set up and removed traffic management systems, ensured compliance with safety regulations, directed traffic to minimise disruption, checked equipment and reported hazards, and worked effectively in team-based environments.

Carried out court-ordered enforcement actions in compliance with regulations, negotiated repayment plans, resolved disputes professionally, conducted risk assessments, maintained accurate records, and applied conflict resolution in high-pressure situations.

Made outbound calls to generate sales leads, handled customer queries and complaints, met sales targets through effective communication, updated customer records using CRM systems, and built strong customer relationships.

Executed deliveries using a large van, managing upwards of 180 stops per route, maintained a swift and safe driving approach, followed digital navigation, and organised parcels for optimal delivery planning.

Operated as a flexible delivery driver using a personal vehicle, excelled in a fast-paced multitasking environment, adhered to mobile navigation guidelines, and ensured timely deliveries with positive customer interaction.

Delivered groceries throughout a 10km radius, thrived in a high-velocity role requiring extensive multitasking, and additionally served for six weeks as a grocery picker.

Managed cash handling duties, including till operations and seating arrangements, ensured dining area cleanliness, delivered food promptly, collaborated with a supportive team, and took customer orders efficiently.

Coordinated with delivery teams to manage inbound and outbound stock, engaged in heavy lifting and stock movement, and organised the stockroom to promote a tidy and operationally safe environment.

Provided polite and professional customer service, addressed customer inquiries including dietary requirements, maintained cleanliness and organisation, resolved customer issues professionally, and facilitated efficient service by supporting colleagues.

Performed substantial lifting and stock management tasks, sorted parcels accurately, utilised scanning technology, wrapped parcels, loaded trucks, and collaborated within a diverse team while applying safety measures.

Handled cash transactions, restocked and replenished shop floor items, worked collaboratively within a team, and delivered exceptional customer service while leveraging numerical skills.

Delivered high-quality customer service, managed cash handling and financial reconciliation, restocked shop floor items, addressed refunds and complaints professionally, and supported colleagues in a team-oriented environment.

Grade: Distinction Merit

Completed a BTEC with a Distinction Merit grade from 2018 to 2020.

Completed GCSE Maths from 2013 to 2018.