Farees Ahmed Shaikh
@fareesahmedshaikh1
I resolve enterprise Azure, identity, networking, and technical support incidents for global customers.
IndiaWhat I'm looking for
At Wipro supporting Microsoft, I provide L3 support for enterprise Azure environments, resolving 25+ complex incidents daily across infrastructure, networking, identity, access management, and hybrid cloud connectivity.
I administer Azure Virtual Machines, Storage Accounts, Virtual Networks, Azure Monitor, Log Analytics, VPN Gateways, DNS, NSGs, and Load Balancers. I also support Entra ID provisioning, RBAC, Conditional Access, MFA, and secure-access troubleshooting.
I improved team NPS from 25% to 93% by redesigning support workflows, feedback mechanisms, and service delivery processes. My root-cause analysis and incident work reduced escalation reoccurrence by 25% while maintaining 100% SLA adherence.
Previously, I supported HP users at Mphasis and international enterprise customers at Tech Mahindra, resolving hardware, OS, VPN, login, DNS, and connectivity issues. I also built freelance clinic management and pharmacy e-commerce systems using React.js, Express, and PostgreSQL.
Experience
Work history, roles, and key accomplishments
Provide L3 support for Microsoft enterprise customers across Azure cloud environments, resolving complex incidents related to Azure infrastructure, networking, identity, and access management. Improved team NPS from 25% to 93% by redesigning support workflows and service delivery processes.
Senior Technical Support Engineer
Mphasis
Feb 2025 - May 2025 (3 months)
Provided advanced technical assistance for HP hardware and software solutions, resolving 20-30 end-user issues daily across OS, driver, and connectivity domains. Improved first-contact resolution rates by 20% and maintained high customer satisfaction scores.
Provided frontline IT helpdesk support to international enterprise customers, handling 45+ tickets per shift related to VPN, login access, and application errors. Addressed IP configuration, DNS, and connectivity issues while meeting SLA and KPI targets.
Full Stack Developer (Freelance)
Best Care Medical
Apr 2023 - Oct 2023 (6 months)
Built a digital management system for a clinic with ~50-60 patients per day. Digitized patient records and scheduling, reducing manual entry work by 50% and improving staff workflow.
Full Stack Developer (Freelance)
Dental Clinic Management System
Jul 2022 - Feb 2023 (7 months)
Built a digital management system for a clinic with ~50-60 patients per day. Digitized patient records and scheduling, reducing manual entry work by 50% and improving staff workflow.
Full Stack Developer Intern
Manasa Infotech
May 2021 - Jun 2022 (1 year 1 month)
Learned to make web applications using React.js, Express, and PostgreSQL.
Education
Degrees, certifications, and relevant coursework
SMVITM
Bachelor of Engineering, Computer Science and Engineering
2018 - 2022
Bachelor of Engineering in Computer Science and Engineering from SMVITM, Bantakal, from 2018 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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