Farah Ahmed
@farahahmed86
Worked as service desk administrator for over 10 years with experience prior to that as a service desk analyst. Excellent customer service skills.
United KingdomWhat I'm looking for
At Medical Protection Society, I manage user accounts, permissions, security groups, Exchange mailboxes, and onboarding and offboarding processes across business systems. I work closely with Service Desk and Procurement teams to deliver secure, accurate end-user management and clear progress updates.
Previously at Day Lewis PLC, I provided first- and second-line support for pharmacists, diagnosed incidents, managed service requests, and coordinated equipment and printer allocation across pharmacies. I also bring experience supporting vulnerable young people, with a strong focus on safeguarding, communication, and maintaining accurate records.
Experience
Work history, roles, and key accomplishments
Service Desk Administrator
Medical Protection Society
May 2016 - Present (10 years 4 months)
Manage user accounts, permissions, and security groups using Active Directory and Microsoft Entra ID. Administer Exchange mailboxes, distribution groups, and shared mailboxes, and ensure compliance with IT security policies.
Education
Degrees, certifications, and relevant coursework
Leeds Metropolitan University
Bachelor of Science, Public Health
2009 - 2011
BSc (Hons) in Public Health from Leeds Metropolitan University from 2009 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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