Looking for a job

FALONNE ZOLA

@falonnezola

Logistics customer service specialist at DHL Express and Mayoly Spindler; reduced shipping damage incidents by about 50%.

France

Message

What I'm looking for

I'm seeking a freelance role as a logistics import customer service representative focused on China. I can work remotely from Paris during French business hours and will be available to invoice from December 1, 2026.

At DHL Express, I handled 40 to 50 B2B shipment cases a day by phone, with a personal goal of resolving at least 20 daily. I worked with operational teams to investigate incidents and help customers get their shipments moving.

At Mayoly Spindler, I was the sole contact for an export portfolio covering more than 50 countries, from order through case closure and payment. After analyzing six months of damage data, I identified the airline responsible and obtained a carrier change that reduced incidents by about 50%.

Experience

Work history, roles, and key accomplishments

Export Portfolio Manager

Mayoly Spindler

Served as the single point of contact for an export portfolio spanning over 50 countries, managing orders from placement to closure including payment. Prepared export shipments and supported customs clearance for group imports.

Export Documentation Customs Compliance ERP SAP Dynamics AX SAGE Customer Relationship Management

International Customer Service

DHL Express

Handled 40-50 customer files per day by phone, resolving at least 20 daily. Analyzed six months of data to identify a problematic airline and achieved a carrier change, reducing incidents by about 50%.

Customer Service B2B Data Analysis Problem Solving ERP SAP Dynamics AX SAGE