At France Express, I organized and planned delivery and collection routes, including Express and Top H services scheduled to the quarter hour. I also entered information in the TMS and prepared transport documents for specific shipments to other EU countries.
I handled customer claims and served as the interface between drivers, the loading dock, customers, and network agencies. I also updated subcontractor files and managed cash-on-delivery payments and credit notes.
At Ziegler, I organized road shipments to Italy and Spain and planned deliveries and collections. I followed shipments and kept regular communication with customers and partners while optimizing groupage lines and seeking productivity gains.
Previously, as a Commercial Assistant at BEP-SI, I handled customer follow-up and incidents, prepared commercial files ahead of meetings, and maintained the customer and prospect database. My training includes a logistics management certification from AFTRAL and a CACES 1B certificate.
