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Falguni rathod

@falgunirathod

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Dedicated professional seeking growth in a challenging role.

India

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What I'm looking for

I am looking for a challenging role in a growth-oriented organization that values consistent performance and offers opportunities for professional development.

My name is Falguni R. Rathod, and I am a committed professional with a strong foundation in commerce and customer service. I hold a Master’s degree in Commerce (B&F) from Mumbai University and have gained valuable experience working at AI Airport Service Pvt. Ltd. where I assisted passengers with check-in and boarding processes. My ability to maintain professionalism in high-pressure environments has been a key asset in my role.

I am well-versed in various technical skills, including MS Office and Tally ERP 9, which enhance my efficiency in handling multiple applications simultaneously. I pride myself on my strong verbal and written communication skills, as well as my problem-solving abilities. I am eager to contribute to a growth-oriented organization where I can add value while continuing to develop my career.

Experience

Work history, roles, and key accomplishments

Customer Service Assistant

AI Airport Services Pvt. Ltd.

Mar 2024 - Present (1 year 3 months)

Assisted passengers with check-in, boarding, and baggage processes efficiently while ensuring compliance with safety regulations and airline protocols. Provided excellent customer service during delays and schedule changes, managing documentation and coordinating with flight crews and security staff.

Customer Service Conflict Resolution Time Management Multitasking Microsoft Office Teamwork Communication Documentation

Education

Degrees, certifications, and relevant coursework

Mumbai University

Master of Commerce (Banking & Finance), Banking & Finance

Grade: 64.00%

Pursued a Master's degree focusing on advanced concepts in banking and finance. Gained in-depth knowledge of financial markets, corporate finance, and banking operations.

University of Mumbai

Bachelor of Commerce, Commerce

Grade: 79.23%

Completed a Bachelor's degree in Commerce, gaining foundational knowledge in business principles, accounting, and economics. Developed skills in financial management and commercial practices.