faiza abdullah

I am an e-commerce customer support specialist with hands-on experience managing online store operations across Shopify, Amazon, and Walmart. I focus on exceptional customer satisfaction, efficient order and returns handling, and maintaining brand reputation.

In roles as Customer Support Specialist and eCommerce Manager, I led inventory management, product listing updates, order fulfillment (FBM and FBA), ShipStation workflows, and integrations with ERPs such as Netsuite. I also handled reporting, returns tracking, and tools-driven process improvements that supported sales continuity.

I bring practical knowledge of ecommerce platforms, third-party apps, and collaboration tools, and I prioritize clear communication, operational accuracy, and continuous optimization to improve customer retention and store performance.