Open to opportunities

Faith Warugu

@faithwarugu

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Experienced supervisor skilled in training and motivating teams.

Kenya

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What I'm looking for

I am looking for a role that allows me to leverage my supervisory skills in a supportive environment that values teamwork and professional growth.

I am an experienced supervisor with a strong background in training and motivating staff to meet challenging performance targets. My focus on efficiency and cost-effectiveness has consistently resulted in high-quality service delivery. As a Certified Nursing Assistant, I possess CPR certification and am empathetic to the needs of patients, ensuring their comfort and care.

Throughout my career, I have successfully managed diverse teams, conducted performance evaluations, and implemented strategies to enhance customer satisfaction. My ability to communicate effectively with team members and coordinate actions in fast-paced environments has been pivotal in achieving organizational goals. I am committed to fostering a positive work environment and promoting long-term growth opportunities.

Experience

Work history, roles, and key accomplishments

Certified Nursing Assistant

Texas Cancer Center

Apr 2024 - May 2024 (1 month)

Provided immediate assistance to patients, communicated with medical staff, and maintained patient care standards. Trained new nursing assistants and ensured compliance with care protocols.

Patient Care Communication

Regional Manager

Pacific BoekI Japan

Jan 2020 - Jan 2024 (4 years)

Managed diverse teams to enhance efficiency and customer satisfaction. Conducted performance evaluations and resolved team conflicts to maintain a positive work environment.

Customer Satisfaction Leadership

Sales & Customer Support Manager

JPC-Trade Japan

Jan 2018 - Jan 2020 (1 year 11 months)

Supported customer relations and managed service deliverables. Handled escalated cases and developed new filing systems to improve document accessibility.

Customer Relations Management Customer Escalation Customer Service

Sales & Marketing Coordinator

Heri Homes Ltd

Jan 2017 - Nov 2017 (10 months)

Coordinated sales presentations and managed customer database. Promoted services through social media and negotiated contracts with suppliers.

Social Media Negotiation Customer Service

Customer Service Manager

PRC (Property Reality Company)

Dec 2013 - Jan 2016 (2 years 1 month)

Oversaw customer service training and developed policies to enhance service quality. Resolved escalated complaints and fostered business relationships.

Customer Training