Faith Osunde

Designed and executed 40+ Playwright and JavaScript test scripts for a Nigerian skincare e-commerce startup, establishing a regression baseline within an Agile sprint. Executed manual test cases and usability scenarios for social media and AI platforms, delivering prioritized bug reports to development teams.

• Accelerated test coverage for a Nigerian skincare e-commerce startup by designing and executing
a suite of 40+ Playwright and JavaScript test scripts across critical user journeys: cart, checkout,
payment integration, and authentication, resulting in a structured regression baseline delivered
within an Agile/Scrum sprint cycle.
• Strengthened product quality on social media and AI integration pl

• Led a 7-member cross-functional team to design and deliver a fully interactive fair stand concept
for Tarkastustalo by managing role allocation, documentation workflows, and all design phase
communications. Utilizing AI powered tools and design applications in producing the AI-rendered
3D visualization and Canva presentation, resulting in a polished, presentation-ready project
accepted by the JA

• Facilitated communication across a 7-student JAMK host group, external vendors, and the
Foundation's supervisors for the Nordic World Heritage Conference 2024 by owning meeting
scheduling, correspondence, and all pre-conference documentation workflows. Which
included guest feedback forms and training reports, resulting in smooth event-day execution
across an internationally attended UNESCO World

• Maintained operational oversight of 80–120 active weekly tickets by implementing structured
Zendesk triage and escalation workflows, resulting in consistent SLA compliance and resolution
rates that met or exceeded team benchmarks across all enterprise accounts.
• Drove cross-functional coordination between Field Engineers, the PMO, and enterprise clients by
relaying real-time fault details and t

• Managed 150–200+ weekly patient inquiries across phone, email, and social media by maintaining
CRM-based ticketing workflows with strict follow-through protocols, resulting in consistently high
satisfaction scores and measurable improvements in departmental response times.
• Improved hospital leadership decision-making by preparing weekly case reports tracking open and
resolved issues and identi

• Translated founder vision into a fully structured brand identity for Emerge Consults by leading
research and brainstorming sessions directly with the CEO defining brand name, identity, color
palette, customer avatars, and target audience profiles resulting in a coherent go-to-market
strategy with actionable branding and marketing frameworks ready for execution.

Project supervisor for digital marketing team.
Content curation and management
Brand strategist
Brand visibility curator
Page revamp

Pursuing a Bachelor of Arts in Tourism and Hospitality Management, focusing on tourism management and hospitality operations.