Faith Okonze

Built practical proficiency in Google Workspace (Gmail, Docs, Sheets, Calendar) for communication, documentation, scheduling, and team collaboration

Practiced clear, professional business email communication, emphasizing tone, accuracy, and responsiveness

Completed structured tasks requiring strong organization, attention to detail, and time management

Developed basic internet troubleshootin

• Identify and research prospective healthcare partners, organizations, and clients to support business growth.
• Generate and qualify leads through market research, networking, and digital outreach.
• Maintain and update lead databases to ensure accurate sales pipeline tracking.
• Support outreach campaigns by drafting personalized emails and follow-up communications.
• Collaborate with cross

Delivered responsive, friendly customer service in-store and online, resolving inquiries and complaints to ensure a positive customer experience.
Managed customer engagement and sales conversations via WhatsApp and Instagram, driving inquiry-to-sale conversion through prompt follow-up.
Coordinated order processing and delivery logistics, keeping clients informed at every stage.

Delivered attentive, friendly customer service in-store and online, answering product questions and resolving concerns to ensure a positive buying experience.
Managed customer engagement and sales conversations through WhatsApp and Instagram, responding promptly to inquiries and following up to close sales.
Coordinated order logistics and delivery communication with customers, keeping clients in

Served as the first point of contact for parents, staff, and visitors, handling inquiries by phone, email, and in person with professionalism.
Managed calendars, correspondence, student/staff records, and filing systems, ensuring accurate and organized documentation.
Coordinated scheduling and communication for routine school activities, supporting smooth day-to-day administration.

Served as first point of contact for parents, staff, and visitors, managing phone, email, and in-person inquiries with professionalism
Managed calendars, correspondence, and student/staff records, maintaining accurate and organized documentation
Coordinated scheduling and administrative communication for daily school operations

Coordinated daily office operations, managing correspondence, scheduling, and documentation to keep workflow running smoothly.
Acted as the primary contact for client and staff inquiries, providing timely, courteous responses and directing requests appropriately.
Maintained accurate records and reports, supporting management with organized, up-to-date administrative information.

Coordinated daily office operations including correspondence, scheduling, and documentation.
Acted as primary contact for client and staff inquiries, ensuring timely, courteous responses.
Maintained accurate records and reports supporting management decision-making.
Assisted with onboarding new clients by collecting and verifying required documentation.
Monitored office supplies and coordinated p

Delivered patient, clear one-on-one and group instruction to students and clients on computer fundamentals and software use — strengthening communication and client-support skills.
Managed computer centre operations and provided responsive technical support, resolving hardware, software, and connectivity issues for users.
Organized class schedules and coordinated equipment use, maintaining an ef

Issued Jun 2026

Issued Jul 2026 · Expires Jul 2027