Open to opportunities

Faith Mukami

@faithmukami

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Customer service and hospitality supervisor focused on calm, empathetic support and exceptional guest experiences.

Kenya

Message

What I'm looking for

I’m seeking a role where I can lead customer service with calm professionalism—handling calls, reservations, and concerns while building strong guest/customer satisfaction through clear communication, empathy, and attention to detail.

I’m an energetic, service-focused professional with over 5 years of experience in customer service, hospitality, and administrative support. I bring a warm personality, strong attention to detail, and a calm, professional approach—especially in high-pressure moments.

At Charlie’s Bistro, I served as a Customer Service / Supervisor, greeting guests and creating a professional first impression. I managed guest reservations and seating arrangements, coordinated service flow, and addressed complaints promptly and politely to protect guest satisfaction.

I’ve also strengthened my customer-facing expertise as a Call Center Representative, Sales & Customer Support Assistant, and Customer Service Representative at a pharmacy—handling inquiries, resolving service issues with empathy, and maintaining clarity and care. With training in Customer Service and Supply Chain Management, I’m ready to deliver top-tier service while supporting smooth day-to-day operations.

Experience

Work history, roles, and key accomplishments

Customer Service Supervisor

Charlie’s Bistro

Jun 2022 - Jul 2023 (1 year 1 month)

Greeted and welcomed guests, managed reservations and seating, and coordinated service flow to ensure a smooth guest experience. Handled complaints promptly and maintained grooming and hospitality standards for high-quality service.

Guest Relations Customer Service Reservation Management Seating Coordination Complaint Handling Grooming

Sales & Customer Support Assistant

Kammy’s Enterprise

Jan 2020 - Apr 2022 (2 years 3 months)

Assisted customers with product selection, answered queries, and processed purchases while supporting day-to-day operations. Managed customer records, handled follow-ups, and addressed post-sale concerns to ensure client satisfaction.

Sales Support Customer Service Post Sales Customer Satisfaction

Call Center Representative

CCI Kenya

Sep 2020 - Feb 2021 (5 months)

Handled inbound and outbound calls to address customer inquiries and support issues while maintaining clear, calm communication under pressure. Resolved service problems with empathy and promoted company services through strong customer engagement.

Inbound Calls Outbound Calling Customer Support Empathy Customer Engagement Promoting Services

Customer Service Representative

Dawaline Pharmacy

Jan 2018 - Dec 2019 (1 year 11 months)

Provided friendly and efficient customer service, answering questions clearly and supporting understanding of health product usage. Handled sensitive concerns with care while maintaining a calm presence and a high level of service clarity.

Pharmacy Customer Service Clear Product Guidance Customer Support Professional communication Service Clarity Attention To Detail