faith mildred

Lead design and technical implementation of AI-driven systems under Hartford Tech's product portfolio. Provide ongoing client support, API troubleshooting, and system maintenance for deployed automation workflows.

Build and maintain social media automation systems integrated with WhatsApp, Instagram, and Facebook via Meta Graph API. Handle webhook setup, API token validation, and error troubleshooting.

Built an AI-driven story-generation tool for NGO projects, integrating Google Drive, Airtable, OpenAI, and voice AI for information gathering. Automated reporting workflows, ensuring data consistency and traceability.

Developed no-code and low-code automation workflows for marketing, CRM, and data collection processes. Designed lead-generation and customer-support workflows using Make.com, Twilio, and Slack APIs.

Led IT and digital transformation projects, including cloud migration, network optimization, and system automation. Designed internal dashboards and analytics pipelines tracking marketing and customer engagement metrics.

Provided Tier-1 and Tier-2 support for network, cloud, and endpoint systems. Diagnosed technical issues, managed backups, and enforced cybersecurity protocols.

Pursued a Bachelor of Science in Computer Security and Forensics, focusing on cybersecurity and digital investigation fundamentals.