Faith Masese
@faithmasese
Motivated online community moderator skilled in communication, conflict resolution, and engagement.
KenyaWhat I'm looking for
I am a motivated university student specializing in online community moderation and digital communication, with hands-on freelance experience managing WhatsApp and Facebook groups. I prioritize respectful interaction, clear reporting, and timely responses to member inquiries.
In my freelance role I monitored discussions for guideline compliance, resolved conflicts with empathy and patience, and assisted in organizing virtual events to boost engagement. I bring fast typing, excellent written English and Swahili fluency to ensure professional, effective member support.
I am a quick learner and collaborative team player who pays high attention to detail and seeks opportunities to improve community processes and member satisfaction.
Experience
Work history, roles, and key accomplishments
Online Community Moderator
Freelance
Jan 2023 - Present (2 years 9 months)
Manage and engage online communities on WhatsApp and Facebook, enforcing guidelines and responding to user inquiries to maintain respectful discourse and improve engagement.
Education
Degrees, certifications, and relevant coursework
KUKisii University
Bachelor of Education, Education
Pursuing a Bachelor's in Education at Kisii University, focusing on foundational education studies and practical teaching skills.
Availability
Location
KenyaAuthorized to work in
Job categories
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