Faith Encarnacion

Built strong relationships with suppliers to optimize performance and guarantee contract deliverables. Negotiated pricing, credit terms, and transportation with suppliers, while also conducting market research to identify new suppliers and assess risk. Managed supplier relationships to foster long-term partnerships and ensure consistent supply chain stability.

Helped customers set up new systems, applications, and software, responding to inquiries via email, calls, and live chat regarding technical malfunctions. Provided clear, concise, step-by-step technical support and conducted remote troubleshooting sessions to identify and solve technical problems. Diagnosed and resolved technical issues for customers via phone, email, and remote access tools, impr

Addressed customer service inquiries quickly and accurately, assisting customers with product-related questions, feedback, and complaints. Maximized customer satisfaction by resolving service issues promptly and handled high-volume telephone calls to address and resolve customer queries. Listened to individual complaints with an open mind and asked detailed questions to understand issues.

Restocked shelves and prepared expired drugs for return, while accurately dispensing prescription medications under pharmacist supervision, adhering to strict regulatory standards. Kept pharmacy areas organized to promote better staff productivity and managed the pharmacy cash register, processing payments and reconciling daily financial transactions.

Completed a Bachelor of Science in Business Administration, focusing on core business principles and practices. Gained foundational knowledge in management, finance, and marketing.