At SplashLearn, I served as an operational point of contact for partners and resolved support cases and escalations using Salesforce, Zoho, and Zendesk.
I analysed operational data and built dashboards to surface trends and share performance insights with management. I also channelled recurring themes into process and product improvement proposals and contributed to a cross-functional project that increased user retention by 5%.
At Vision School of Education, I owned the partner relationship lifecycle, ran regular check-ins and business reviews, and supported onboarding. I tracked actions and worked to resolve recurring issues, helping improve process efficiency by approximately 20%.
At Drut Consultancy, I built relationships with external partners and clients, prepared performance reports, and tracked contracts and SLAs. I also led a standalone client project under the direct responsibility of the Vice President.
