Fadi But

Architected enterprise Power Platform and Dataverse solutions for US clients across manufacturing, healthcare, and financial services; delivered automation and Copilot Studio solutions that reduced manual processing and established ALM/governance with Power Platform Pipelines and CoE Starter Kit.

Led end-to-end delivery of 6 enterprise Dynamics 365 CE implementations for 3,000+ users, owning UAT coordination and production sign-off. Architected Azure-based integrations and HIPAA/SOC2-compliant security, including Copilot Studio/AI Builder automation that reduced manual case resolution time and improved CSAT.

Delivered Power Platform projects across retail, professional services, manufacturing, and healthcare; developed canvas and model-driven apps, complex Power Automate flows and RPA, C# plugins, and Azure integrations to improve processes and enable data migrations.

Delivered 8 full-lifecycle Dynamics 365 CE/XRM implementations by leading discovery, gap analysis, UAT coordination, and defect management across multiple industries. Built Power Apps solutions, automated 50+ business processes with Power Automate/RPA, and performed large-scale Salesforce and legacy CRM data migrations with zero downtime.

Developed canvas and model-driven Power Apps, Power Automate workflows, C# plugins, and Power BI dashboards for business automation; implemented data integration using KingswaySoft SSIS and supported solution deployments and user training.

Provided enterprise Dynamics CRM/XRM support for 500+ users, achieving sub-2-hour average response times and strong SLA first-time resolution. Led CRM on-prem to D365 Online upgrade projects, managed AD/ADFS federation setups, and improved reporting performance by optimizing SQL Server queries and indexes.