Fabio Gueli Alletti

FA

Open to opportunities

Fabio Gueli Alletti

@fabioguelialletti

Dedicated social media service agent with excellent communication skills.

What I'm looking for

I seek a dynamic role that values communication and creativity, offering growth opportunities.

I am a focused and driven professional with a strong background in customer service and social media management. Currently, I work as a Social Media Service Agent at Meta Platforms, Inc., where I excel in educating clients on best advertising practices and building sustainable relationships through open communication. My ambition and determination drive me to succeed in every challenge I face, and I pride myself on my ability to adapt to new situations with a positive attitude.

Previously, I served as a Customer Service Representative at ADLER Vertriebs GmbH, where I honed my organizational skills and developed excellent relational abilities by engaging with customers across Europe. My experience as a Content Manager at CGA Funeral Services allowed me to oversee and manage the online presence of the business, analyze competitors, and implement effective SEO strategies. I am committed to delivering outstanding customer service and ensuring client satisfaction through proactive problem-solving and effective communication.

Experience

Work history, roles, and key accomplishments

MI

Social Media Service Agent

Meta Platforms, Inc.

Aug 2023 - Jul 2024 (11 months)

Focused and dedicated Social Media Service Agent responsible for educating clients on best advertising practices. Skilled in building sustainable relationships and handling customer complaints with effective solutions. Adaptable and proactive team player with a strong commitment to customer satisfaction.

Customer Service Communication Skills Problem Solving Relationship Building Adaptive Team Collaboration Time Management

AG

Multilingual Customer Service Representative

ADLER Vertriebs GmbH

Aug 2021 - May 2023 (1 year 9 months)

Managed customer interactions across Europe, providing swift and professional responses to inquiries. Developed strong organizational skills and maintained customer relationships while resolving complaints and managing database records.

Customer Service Organizational Skills Communication Skills Data Entry Relationship Management Inventory Management

CS

Social Media Content Manager

CGA Funeral Services

Jan 2020 - Oct 2020 (9 months)

Oversaw and managed the online presence of the business, analyzing competitors and promoting online content. Implemented SEO optimizations to enhance visibility and engagement.

Social Media Management SEO Optimization Content Competitor Analysis Digital Marketing Communication Skills

Education

Degrees, certifications, and relevant coursework

GT

Google Digital Training

Digital Marketing

2020 -

Completed training in Fundamentals of Digital Marketing, covering essential digital marketing strategies and tools.

UP

University of Palermo

Psychological Sciences

2017 - 2019

Studied psychological sciences and techniques, focusing on understanding human behavior and mental processes.

II

I.T. Federico II

Diploma, Business Economy

2012 - 2017

Earned a diploma in Business Economy, gaining knowledge in business principles, economics, and management.

Tech stack

Software and tools used professionally

Gmail

Fabio

Availability

Open to opportunities

Location

Germany

Authorized to work in

Job categories

Social Media And Marketing Operator Customer Service Representative Content Manager Social Media Marketing Manager Social Media

Skills

Communication Skills Bilingualism Organizational Skills Digital Customer Service Data Entry SEO Optimization FL Studio Microsoft Office Fabio Gmail

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