Open to opportunities

Fabio Gueli Alletti

@fabioguelialletti

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Dedicated social media service agent with excellent communication skills.

Germany

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What I'm looking for

I seek a dynamic role that values communication and creativity, offering growth opportunities.

I am a focused and driven professional with a strong background in customer service and social media management. Currently, I work as a Social Media Service Agent at Meta Platforms, Inc., where I excel in educating clients on best advertising practices and building sustainable relationships through open communication. My ambition and determination drive me to succeed in every challenge I face, and I pride myself on my ability to adapt to new situations with a positive attitude.

Previously, I served as a Customer Service Representative at ADLER Vertriebs GmbH, where I honed my organizational skills and developed excellent relational abilities by engaging with customers across Europe. My experience as a Content Manager at CGA Funeral Services allowed me to oversee and manage the online presence of the business, analyze competitors, and implement effective SEO strategies. I am committed to delivering outstanding customer service and ensuring client satisfaction through proactive problem-solving and effective communication.

Experience

Work history, roles, and key accomplishments

Social Media Service Agent

Meta Platforms, Inc.

Aug 2023 - Jul 2024 (11 months)

Focused and dedicated Social Media Service Agent responsible for educating clients on best advertising practices. Skilled in building sustainable relationships and handling customer complaints with effective solutions. Adaptable and proactive team player with a strong commitment to customer satisfaction.

Customer Service Communication Skills Problem Solving Relationship Building Adaptive Team Collaboration Time Management

Multilingual Customer Service Representative

ADLER Vertriebs GmbH

Aug 2021 - May 2023 (1 year 9 months)

Managed customer interactions across Europe, providing swift and professional responses to inquiries. Developed strong organizational skills and maintained customer relationships while resolving complaints and managing database records.

Customer Service Organizational Skills Communication Skills Data Entry Relationship Management Inventory Management

Social Media Content Manager

CGA Funeral Services

Jan 2020 - Oct 2020 (9 months)

Oversaw and managed the online presence of the business, analyzing competitors and promoting online content. Implemented SEO optimizations to enhance visibility and engagement.

Social Media Management SEO Optimization Content Competitor Analysis Digital Marketing Communication Skills