fabian laguna sanchez
@fabianlagunasanchez
I lead customer outcomes across complex database, cloud, and AI-driven delivery initiatives.
SpainWhat I'm looking for
At Percona, I manage a multi-account enterprise portfolio, aligning Customer Success, Engineering, and Support around on-time delivery and customer business outcomes across high-availability database environments.
I've built AI-powered workflow automations for daily triage, meeting notes, reporting, and drafting, while redesigning SDM onboarding and leading knowledge-management improvements. I also manage change and incident escalations, translating technical requirements into clear plans, milestones, remediation actions, and success criteria.
Previously at Outbuild, I increased NPS by 25 points and product adoption by 13%, while contributing to product ownership, business development, and marketing. My earlier work in data analysis and project engineering strengthened my approach to reporting, operational accuracy, and project execution.
Experience
Work history, roles, and key accomplishments
- Manage a multi-account enterprise portfolio as primary SDM, sustaining high retention and consistently strong customer satisfaction across complex, high-availability database environments.
- Partner with Customer Success, Engineering, and Support teams to ensure on-time, high-quality delivery aligned with customer business objectives.
- Drive customer outcomes by translating complex technical
- Pre-Sales and Customer Management: I have a strong track record of excelling in pre-sales activities, where I've successfully engaged with potential customers, understood their needs, and guided them through the sales process. My exceptional customer management skills have ensured high levels of satisfaction and loyalty.
- KPI Implementation and Management: I have taken ownership of critical cu
- Analysis team lead
- Manage on site operators
- Measurements and consumption analysis, highlighting possible wrong measurements
- Improved overall zone accuracy from 83% to 95%
- Developed automated tools for continuos analysis and reporting
- Creation of dashboards and reports for VPs and the customer
- Customer relationship handling
Engineer in the project management department. Responsible for project development (conceptual, basic and detailed engineering), project management during execution, review of bidding documents, support to planning and QA / QC departments
Education
Degrees, certifications, and relevant coursework
Universidad Nacional Experimental Francisco de Miranda
Civil Engineer, Civil Engineering
2012 - 2016
Availability
Location
SpainAuthorized to work in
Job categories
Skills
Interested in hiring fabian?
You can contact fabian and 90k+ other talented remote workers on Himalayas.
Message fabianGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
