Fabian Guerra

Conceived and delivered an AI-powered API proxy platform, coordinating a 12-person cross-functional team and achieving a 60% gain in operational efficiency. Owned delivery of an NLU conversational agent, reducing support inquiries by 40% and increasing user satisfaction by 20% within three months.

Led customer discovery and translated insights into requirements, delivering three major platform features aligned to OKRs and contributing to 10% quarter-over-quarter growth in Monthly Active Users. Managed end-to-end delivery for six engineers, increasing team velocity by 10% over two quarters through improved release readiness and sprint cadence.

Oversaw the full lifecycle of a Supply Chain Finance SaaS product across four LATAM countries, coordinating regulatory compliance and localization and growing the customer base 200% in twelve months. Improved user retention by 20% and increased NPS by 15 points over two quarters by synthesizing feedback from 20+ customers and stakeholders.

Defined product strategy and managed end-to-end delivery of a Restaurant Management SaaS suite (payroll, reservations, inventory, contactless payments, and ordering), onboarding four restaurants within six months of launch. Coordinated production and pre-production environment management with DevOps, reducing deployment-related incidents via staging validation gates and health monitoring.

Led delivery of a multi-market mobile ordering platform across LATAM, coordinating legal, compliance, design, and engineering teams across three countries to secure regulatory approval for simultaneous rollouts to millions of customers. Managed Scrum governance for regional and corporate stakeholders, ensuring on-time delivery through backlog prioritization and clear Definition of Ready/Done.

Led localization of Philips Electronic Medical Record (EMR) for Saudi Arabia, coordinating cross-functional teams to meet healthcare data security standards. Managed regulated environment validation across production and pre-production, ensuring QA sign-offs and compliance authority requirements were met before each deployment.

Project Management Professional (PMP) certification, active, earned in 2010.

Specialization in AI for Product Managers at Duke University, expected Q3 2026.

Certified Scrum Master (CSM) certification, active, earned in 2010.

Certified SAFe® Product Owner / Product Manager (SPOM 6.0), earned in 2020.

Certified Professional Scrum Product Owner (PSPO I), earned in 2018.

MBA in Business Administration from Fundação Getúlio Vargas (FGV), completed in 2015.

B.S. in Information Systems from FASP (Faculdades Associadas de São Paulo), completed in 2004.