Jade Thomaz

I’m a trilingual Product & Project Manager with experience in operations, client management, and leading remote teams. I specialize in structuring processes, improving communication between teams and clients, and growing responsibility quickly through delivery and ownership.

Most recently, I’ve been a Team Lead at Write Choice, leading a remote team of 3 writers and managing task distribution, quality of deliverables, and individual development. I also managed 15+ clients as the main point of contact, leading the full project lifecycle while collaborating with executive-level staff on strategies for retaining and expanding projects.

I created and implemented a customer retention plan focused on autonomy and clear communication, reducing operational dependence and strengthening long-term relationships. I redesigned internal communication processes between the team and clients and facilitated Agile (Scrum) ceremonies like daily stand-ups, planning sessions, and retrospectives with a distributed setup.

Earlier, I built a strong foundation through Tech Writing and support work—producing technical documentation, user guides, FAQs, and help center articles in Portuguese, English, and Spanish. I also worked as a Chatbot Specialist designing conversation flows with Figma and IBM Watson, and as a Support Analyst using SQL to extract performance insights—giving me a practical, data-informed approach to both products and client outcomes.