Faadumo Huseen
@faadumohuseen
Caregiver and customer support professional delivering compassionate care, troubleshooting, and confidential service.
United StatesWhat I'm looking for
I’m a motivated caregiver and customer support professional, with hands-on experience supporting individuals and resolving concerns in fast-paced environments. I bring strong communication, professionalism, and a clear commitment to confidentiality.
In my caregiving work at Aga Khan University Hospital, I assisted residents with bathing, dressing, feeding, and mobility while maintaining dignity, hygiene, and patient safety. I also communicated care updates to nursing staff and followed care standards with consistency.
Alongside caregiving, I’ve built customer-focused support experience as a Customer Service Representative at Safaricom PLC, where I responded to inquiries, documented issues accurately using computer systems, and maintained data confidentiality. I also supported passengers with mobility and special service needs as a Passenger Service Agent at G2 Secure Staff, coordinating with teams to keep daily operations smooth.
Right now, I’m also pursuing an Associate Degree in Cybersecurity to strengthen my technology foundation for help desk support and troubleshooting. Across roles, I’ve consistently supported teamwork and time management, and I’m ready to apply that same reliability to care and customer support needs.
Experience
Work history, roles, and key accomplishments
Worked efficiently in a high-volume warehouse environment by following safety procedures and quality standards. Demonstrated reliability, teamwork, and attention to detail to support operations.
Daycare Assistant
First Academy Child Care
Jan 2024 - May 2024 (4 months)
Supported children with feeding, hygiene, and supervision while maintaining a clean, safe, and nurturing environment. Communicated effectively with staff and parents to support day-to-day care needs.
Passenger Service Agent
G2 Secure Staff
Mar 2023 - Aug 2023 (5 months)
Assisted passengers with mobility and special service needs to support smooth daily operations. Coordinated with teams while following safety, security, and confidentiality standards.
Maintained productivity in a fast-paced warehouse setting by following detailed instructions and safety guidelines. Supported team operations to help meet daily goals.
Customer Service Representative
Safaricom PLC
Jan 2020 - Dec 2021 (1 year 11 months)
Responded to customer inquiries and service concerns, documenting issues accurately using computer systems. Maintained professionalism and confidentiality of customer data.
Caregiver
Aga Khan University Hospital
Jan 2019 - Dec 2020 (1 year 11 months)
Assisted residents with bathing, dressing, feeding, and mobility while maintaining dignity, hygiene, and patient safety. Communicated care updates to nursing staff to support continuity of care.
Education
Degrees, certifications, and relevant coursework
Full Sail University
Associate Degree in Cybersecurity, Cybersecurity
Earned an Associate degree in Cybersecurity from Full Sail University (online), graduating in November 2025.
Pumwani Girls Secondary School
High School Diploma, Secondary Education
Earned a High School Diploma from Pumwani Girls Secondary School in Nairobi, Kenya, in 2019.
Availability
Location
United StatesAuthorized to work in
Job categories
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