Evilsidio Tosku

Directed the transformation of ISP infrastructure, transitioning technology from coaxial cables to fiber-to-the-home solutions, delivering high-speed internet services. Managed a team of technical staff to ensure exceptional service quality.

Accomplished Project Manager with over a decade of experience in banking, IT, and telecommunications. Currently excelling in project management, stakeholder engagement, and demand management processes, ensuring seamless project transitions and alignment with strategic goals.

Led end-to-end project execution using Waterfall and Agile methodologies, ensuring on-time and within-budget delivery. Managed project scope, schedules, budgets, risks, and stakeholder communication.

Defined and refined service delivery processes to meet client needs and contractual obligations. Managed end-to-end service operations, ensuring high service levels and customer satisfaction.

Led service delivery for corporate clients, ensuring high customer satisfaction and contract compliance. Managed end-to-end service operations and monitored service performance.

Supported the field in exceeding customer expectations and service level agreements. Acted as the primary point of contact for specialists, coordinating service event communication and resolving escalated issues.

Managed network operations, troubleshooting connectivity issues, and maintaining network equipment. Planned and implemented network expansions while ensuring system security.

Achieved a Master's degree in Information Technology, enhancing skills in advanced computing, project management, and IT governance.

Pursued a Bachelor's degree in Information Technology, focusing on the principles of computing, programming, and systems management.

Completed high school education, laying the foundation for further studies in technology and management.