Evgenii Blium

Leads all customer-facing products for a Swiss online grocery marketplace, developing product vision and strategy, improving conversion rates, and launching a B2B ordering catalog.

Farmy is a Swiss online marketplace for fresh products from local producers. I lead all customer-facing products - 2 mobile apps and web.

• Developed and implemented new product vision and strategy based on Farmy value propositions utilizing data analysis, marketing insights, and consumer feedback analysis
• Rebuilt unit economics from scratch to establish true performance baseline: identified su

Tsum is a top 10 European luxury retailer. I owned 50% of the e-commerce ecosystem (web + mobile apps) generating €1.4B in annual GMV and serving 2.7M MAUs. Led cross-platform development of checkout, cart, profiles, and favourites while coordinating up to 30 professionals across multiple teams.

• Led website СX and technical transformation by building new development team from scratch and redesi

Developed and automated travel and lifestyle products for 30+ million retail bank clients.

• Developed and defended overall product vision and strategy for bank's travel and bonuses program serving 32M retail clients
• Built and launched American Express Fine Hotels and Resorts Russia website, integrating Sabre API for hotel and airline reservations
• Implemented OKR methodology to improve team

Launched Alfa Travel mob app: a travel and bonuses app for Alfa Bank - the fourth biggest Russian bank and the biggest Russian private bank.

• Launched Alfa Travel mobile app for a 300,000 audience, overseeing entire product lifecycle from ideation to full-scale launch
• Built up and led a team of 8 developers, designer, system analyst, QA, and 3 content managers
• Built API integrations with G

Prime was the biggest concierge service in Russia serving 300000+ clients. I owned all product strategy and performance and oversaw the transition from offline to an online concierge and travel one-stop-shop

• Formed and staffed the Product management department. Directly led 2 product managers
• Led company transition from offline to online platform, creating self-service access to concierge ser

Owned CRM-system and communication. Launched 1st concierge service app in Russia.

• Achieved 15% operational costs reduction and 6% CR growth through clients-agents common communication space, built-in payments, auto notifications and automated partners prioritization
• Developed the company’s report system from scratch
• Created internal air ticketing and check-in solution, reducing costs by 15%

• Directed projects aimed at optimizing process, communication, and operational efficiency across the organization.
• Led initiatives focused on standardization, employee training, and performance rating systems.
• Coordinated all company projects, ensuring alignment with strategic goals and enhancing overall productivity.

Directed projects to optimize process, communication, and operational efficiency, and coordinated all company projects to align with strategic goals.

• Played a pivotal role in the development of the Corporate Department, focusing on B2B client relations.
• Led negotiations, prepared proposals, and participated in tenders to enhance business opportunities.
• Managed two employee groups, overseeing recruitment, training, and quality control.
• Achieved a 35% reduction in administrative costs through effective optimization projects.

Played a pivotal role in developing the Corporate Department, focusing on B2B client relations, leading negotiations, and managing teams.

• Planned and organized shifts for Duty Assistants to ensure optimal coverage.
• Conducted performance quality control and effectiveness analysis for Duty Assistants.
• Participated in the recruitment and training of new Duty Assistants, enhancing team capabilities.
• Collaborated with the QM Department to analyze situations and establish decisions based on client claims.

• Searching for information on clients requests
• Making offers to clients depending on information acquired
• Collecting information on request of the Head of the Department
• Keeping an eye on clients actions on weekends and also before and after standard working hours if necessary
• Working with requests of all the department’s clients
• Daily assistants consulting on issues concerning clients

Master's degree in International Relations from Moscow University for The Humanities.