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Evelyn Panagos

@evelynpanagos

Administrative Assistant and Customer Service Representative with experience at McKesson and ICCRC, supporting cancer medication programs and applicant services.

Canada
Message

At McKesson Pharmaceutical, I performed administrative duties for a personal support program for cancer medication, used PSP software and PSP Reporting software, and entered adverse effects related to medication. I also updated patient information in Microsoft Word and Excel and prepared bulk mailings about provincial coverage and company changes.

At ICCRC – Immigration Consultants of Canada Regulatory Council, I emailed exam applications and requirements to applicants, updated member information, and assisted members with drafting complaints. I’ve also supported customers and applicants by answering questions, helping with government forms, and handling calls about loan payments and account status.

Experience

Work history, roles, and key accomplishments

BO

Collections Call Centre Agent

BGO - Bill Gosling Outsourcing

Jan 2021 - Dec 2023 (2 years 11 months)

Handled incoming and outbound calls to manage car loan payments, explain interest rates, and assist customers with payment plans. Managed irate customers professionally.

OR

Administrative Assistant

Ontario Business Cost Rebates

Dec 2021 - Dec 2021 (0 months)

Assisted Ontario businesses with COVID-related changes, guided customers in completing government forms, and provided support during restrictions.

IC

Administrative Assistant & Call Centre Agent

ICCRC – Immigration Consultants of Canada Regulatory Council

Sep 2021 - Dec 2021 (3 months)

Handled administrative tasks including emailing exam applications, bank forms, and trust account letters. Assisted members with complaints and updated personal information.

Education

Degrees, certifications, and relevant coursework

Herzing College logoHC

Herzing College

Honours Paralegal Diploma, Paralegal

Earned an Honours Paralegal Diploma from Herzing College in 2007.

Herzing College logoHC

Herzing College

Honours Legal Assistant Diploma, Legal Assistant

Earned an Honours Legal Assistant Diploma from Herzing College in 2006.

TB

Toronto School of Business

Honours dual Accounting, Business and Computers Diploma, Accounting, Business and Computers

Earned an Honours dual Accounting, Business and Computers Diploma from Toronto School of Business in 1998.

Tech stack

Software and tools used professionally

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