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Evelyn Henry-Chibor

@evelynhenry-chibor1

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Customer service specialist at Damida Global Resources, resolving client issues and managing event-rental operations.

Nigeria

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What I'm looking for

I seek fully remote customer support or customer operations roles with employers hiring from Nigeria. I bring 14 years of customer service experience , complaint resolution, case management and client relations. I am open to full time and contract work and prefer competitive pay, career growth and equity opportunities.

At Red Star Express PLC, a FedEx licensed representative in Nigeria, I handled complex domestic and international shipment issues, from missing and delayed packages to delivery discrepancies. I coordinated investigations across regional stations and Lagos Head Office, tracking cases through resolution and keeping customers updated.

Since 2020, I’ve managed Damida Global Resources, an event-rental business, handling client enquiries, quotations, bookings, service delivery and complaint resolution. I also manage day-to-day operations and supervise two staff members.

Experience

Work history, roles, and key accomplishments

Current

Business Owner

Current

Damida Global Resources

Jan 2020 - Present (6 years 9 months)

Managed an event-rental business, handling client acquisition, follow-up, deal closure, and customer satisfaction. Oversaw daily operations, inventory, suppliers, and supervised two staff members.

Customer Relationship Management Client Acquisition Negotiation Business Operations Inventory Management Staff Supervision Complaint Resolution

Customer Service Coordinator

Red Star Express Plc

Jan 2006 - Dec 2020 (14 years 11 months)

Coordinated customer service activities across South South and South East Nigeria, managing complex domestic and international complaints including missing shipments, delays, and damaged packages. Investigated and resolved cases using FedEx systems, prepared weekly reports, and handled escalated issues.

Customer Service Complaint Resolution Case Management Shipment Tracking Trace Management Escalation Management Cross functional Coordination Reporting FedEx Software Microsoft Word Excel Phone Support Email Support

Education

Degrees, certifications, and relevant coursework

University of Port Harcourt

Master of Science, Management

Completed a Master of Science in Management from the University of Port Harcourt in 2019.

Chartered Institute of Personnel Management of Nigeria

Diploma, Human Resources Management

Earned a Diploma in Human Resources Management from the Chartered Institute of Personnel Management of Nigeria in 2015.

Chartered Institute of Personnel Management of Nigeria

Associate Member, Personnel Management

Attained Associate Membership of the Chartered Institute of Personnel Management of Nigeria in 2015.

Rivers State University

Bachelor of Science, Business Administration/Management

Completed a Bachelor of Science in Business Administration/Management from Rivers State University in 2002.

Zendesk

Training, Customer Support

Completed self-directed training using the Zendesk trial environment, gaining familiarity with ticket-based customer-support workflows and case management.